ultimate dreambox 500c newb question

i have a dreambox 500c and the last few months channels have been dissapearing itv,ch4 and more recently mtv base.can someone tell me how to rescan for them?ive looked through the menu via remote control and just cant find the option.thanks in advance

 

press menu, then press number 6, press ok on service searching ,choose your provider (ntl/virgin etc) and choose auto scan.

 

the service searching option doesnt come up

 

do you see automatic transponder scan and manual transponder scan .

 

thats what comes up after pressing menu and 6

 

i thought you had a cable dreambox ,thats a satellite dreambox ,try satellites and transponders . look for automatic channel scan .what model is your box.

 

its 500c
i thought it was a cable dreambox as it works on my cable connection

 

when i go to automatic scan theres a few boxes that can be ticked should i tick any?

 

can you show me a picture of whats on screen again ,

 

wot image is on it
Theres images for sat and cable
Is the box a 500 open media .................Paul

 

this is if i pick Manual scan
this is if i pick auto scan

i bought the box out of a shop so im not sure what the image is.is there a way of finding out?

 

this is the box it came in if that helps.
thanks for taking the time to help me guys much appreciated

 

its a 500c ok mate and looks like a sat image
I would just reflash it via telnet
Its a 5 min job
Shout if your stuck for an image Paul

 

Paul i only have a null cable would that not work?

 

it was working all along you say ,it looks as tho you have a satellite image on there. try the auto scan option and see if there is an option to choose providers(ntl/virgin etc) it has cable settings on the menu you showed me so it should work. choose your provider if you can and select auto scan .when you switch on a dreambox it will display a name of the software on it ,like gemini or digitalworlds ,digial kaos what does your box say when you switch it on first (im curious as to what software you have on the box) i should say firmware as its the correct name. get back to me.

 

at start-up it comes up a green screen with PLi-images.org on it.
as for choosing a provider i really cant find that option anywehere on the manual/auto scan menus

 

ok its pli ,ok where it says transponder scan and it shows all and a choice of sr6900 or sr 6875 ,try highlighting the first option and press ok on your remote. if it says something like found valid transponder ,then press ok again and see will it scan . if it scans and fails or finds no channels try the second number. let me know how you get on.

 

this message comes up for both options.sorry about the late reply i had to go to work lastnight

 

ok if you tried them both ,and you have a message no channels found have a look at the cable going in to the back of the box to see if it has worked loose.

 

ive tightened the connection as humanly possible and still the same message when i try to scan.maybe this box is fit for the bin!