AfterDawn > Forums > Other PC hardware > Hello, my HP a6500f pc; 500gb;4096 ram.vista 64 bit freezes and becomes unresponsive

Hello, my HP a6500f pc; 500gb;4096 ram.vista 64 bit freezes and becomes unresponsive

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#1 22 Jul 2011 @ 0:18
tranceone
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Hello everyone, I have read many posts on my subject but am still searching for a solution. My pc freezes (mouse and keyboard) to a point where it will stay in that state until I force it off( holding down power button) It does this in safe mode as well. I ran Hp diagnostics today and everything passed except memory and produced error code BIOME-1 (contact Hp support). Anyone have any answers/solutions ,Thank You in advance here at afterdawn
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#2 22 Jul 2011 @ 21:53
ddp
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did you talk to hp support?
#3 23 Jul 2011 @ 2:30
JST1946
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Try and re-seat the ram or take them all out and put them back in one at a time and see if one of them is bad.Either that or your motherboard could be going bad.
#4 24 Jul 2011 @ 17:13
tranceone
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Originally posted by ddp:
 did you talk to hp support?
yes they offered their services for 300.00, i was hoping there was a cheaper solution. ty
#5 24 Jul 2011 @ 17:40
ddp
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try JST1946's suggestion on the ram. how long does it take from powerup til pc freezes? try going into the bios to see if still does same thing. try resetting the bios to default settings. was this pc overclocked?
#6 25 Jul 2011 @ 1:07
tranceone
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Originally posted by JST1946:
 Try and re-seat the ram or take them all out and put them back in one at a time and see if one of them is bad.Either that or your motherboard could be going bad.
Just replaced a bad (existing) stick of ram after testing both sticks. I narrowed it down and also confirmed that my pc board appears to be fine as well. I purchased a new stick of ram today and installed it and retested with no error codes and NO freezing:). Thank you all very much! I will continue to montior my pc but thanks again very much!
#7 25 Jul 2011 @ 1:15
JST1946
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Glad to hear you found the problem and got it up and running again.Good luck.
#8 25 Jul 2011 @ 13:51
tranceone
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Thank you
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AfterDawn > Forums > Other PC hardware > Hello, my HP a6500f pc; 500gb;4096 ram.vista 64 bit freezes and becomes unresponsive
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