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wireless mouse freeze

Discussion in 'PC hardware help' started by dek0001, Jan 22, 2011.

  1. dek0001

    dek0001 Member

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    I have a dell XPS w/wireless mouse and keyboard. All batteries have been checked and are good. When I boot the computer, the mouse is frozen.
     
    dek0001, Jan 22, 2011
    #1
  2. ddp

    ddp Moderator Staff Member

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    reset the connection between the mouse & transmitter.
     
    ddp, Jan 22, 2011
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  3. dek0001

    dek0001 Member

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    Did that - nothing. My transmitter works with my keyboard, not with the mouse. I've reset several times all to no effect. This was a Dell wireless package I received with the computer 5 years earlier. Can the mouse transmitter/receiver go bad? Can I just buy another wireless mouse ( any type)? Thanks
     
    dek0001, Jan 22, 2011
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  4. ddp

    ddp Moderator Staff Member

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    mouse has to have a transmitter even if shared with keyboard.
     
    ddp, Jan 22, 2011
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  5. dek0001

    dek0001 Member

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    Both the mouse and keyboard operate from the same transmitter.
     
    dek0001, Jan 22, 2011
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  6. ddp

    ddp Moderator Staff Member

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    reset\reconnect on all 3. is the laser light on the mouse?
     
    ddp, Jan 22, 2011
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  7. dek0001

    dek0001 Member

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    Yes, the laser light is on the mouse - I've reset/reconnect on all three as per the instructions in the brochure I received. Still doesn't work. Thanks
     
    Last edited: Jan 22, 2011
    dek0001, Jan 22, 2011
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  8. ddp

    ddp Moderator Staff Member

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    switch the batteries in the mouse with that of the keyboard if both the same size.
     
    ddp, Jan 22, 2011
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  9. dek0001

    dek0001 Member

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    I installed fresh Duracell batteries in both. Still doesn't work. Thanks, again
     
    dek0001, Jan 22, 2011
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  10. ddp

    ddp Moderator Staff Member

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    if mouse shows in the device manager then uninstall it, restart windows so windows can find new hardware & load it's driver.
     
    ddp, Jan 22, 2011
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  11. dek0001

    dek0001 Member

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    Here's my problem, how do I get to anything without the mouse.I don't know how to get to or open the device manager to check. Then, what means do I use to select and accomplish an uninstall/install? Thanks
     
    dek0001, Jan 22, 2011
    #11
  12. ddp

    ddp Moderator Staff Member

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    borrow a friend's wired mouse.
     
    ddp, Jan 22, 2011
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  13. dek0001

    dek0001 Member

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    I'll go to Best Buy and buy one.
     
    dek0001, Jan 22, 2011
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