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Nero 11 / Nero Kwik Error Message & Nero Vison Not Opening

I purchased Nero 11 a couple of months ago from Frys Electronics here in Tempe Arizona. Ive been a long time user of the software. Since way back to 7. Anyway about a month a go I started having issues with it. First off Im running Windows 7 64bit.

1. Nero Kwik When I go to open nero Kwik I get an error message that says:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: kwikmedia.exe
Problem Signature 02:
Problem Signature 03: 4f0f9f37
Problem Signature 04: Microsoft.WindowsAPICodePack.Shell
Problem Signature 05:
Problem Signature 06: 4b0d088d
Problem Signature 07: 68d
Problem Signature 08: 155
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Ive been back and forth with Nero Tech Support on this issue for a month. Lastly two days a go I got a message that said they are turning my issue over to the developer and If I had any other questions to write back. Still no word.
2. Second and lastly I also started having issues with Nero Vision. I open the software and get an error message that says: Unable to load Imaging subsystem. Make sure the program is installed properly...I have contacted tech support about this as well. I havent heard anything back from them as of yet. Im writing here because Im wondering if there is a flaw in the software itself and they just dont want to admit it. Ive checked the Nero Forums from the website and it seems that a great deal of people are having some of the same issues. I was wondering if anyone here could shed some light or maybe know of a hotfix for these two issues. Any help would be greatly appreciated.
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