I have an issue with the internet that all happened after an "area" wide internet failure according to my ISP... After the failure and internet was brought back up, my internet has been spiking every 10 seconds or so and makes playing games online impossible. My ISP claims there is nothing wrong with their service and everything is working (which i want to call BS on them) and I did a traceroute and every hop after my modem gets that consistent 10 second spike from 10-100ms to 500-1000ms then back down to normal. This doesnt effect normal internet usage but for online gaming, it kills every game as it will either 1. disconnect me, 2. spectate me for too much lag, 3. make it unplayable with horrible hopping and choppyness of players... Anyone have a solution as clearly my ISP will not provide me with a proper solution? My router networking setup is fine, so is there a way to check if it is the modem that is causing all of this problem? this is a cable modem btw.
Have you tried another NIC? Sometimes NICs go bad like this, and it realy isn't the isp's fault. If the problem happens on two NICs, then it probably is the cable company's fault. Call the cable company and tell them your modem is having problems, they will walk you through some BS on the phone, and then send a tech out. The tech will come with testing equipment for your current modem as well as a new modem in case it is needed. The tech will also check the wiring to make sure you are getting a good signal, and may replace some of the wiring if you are not getting a good signal. If it isn't fixed when he leaves, then the cable company will be out of excuses.
