Virus infestation problem

This morning I ran Malwarebytes and SuperAntivirus as I do periodically. SuperAntivirus didn't find any major threats but Malwarebytes came up with a list of files affected by a PUP virus.My next step would normally be to press Remove then restart the computer as requested to remove all remaining traces. The same thing happened about two weeks ago. After pressing Remove I restarted the computer as advised, only to find that Windows 8 wouldn't load. I tried everything, including trying to boot up with the installation disk and a recovery flashdrive. Nothing worked. Neither the disk nor the flashdrive were recognized. I ended up having to take it to a technician who took several days to fix the problem. Currently I have Malwarebytes up but I am afraid to press Remove and even more afraid to restart/switch off the computer. Can anyone help?

You will notice from the log below that Avast is shown as off. For some reason it switches off without warning so that I have no protection.


OS Version: Microsoft Windows 8 Pro, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3068 Mb
Graphics Card: Intel(R) G41 Express Chipset v2, 1406 Mb
Hard Drives: C: Total - 176587 MB, Free - 132646 MB; D: Total - 299999 MB, Free - 225207 MB; L: Total - 305241 MB, Free - 187114 MB;
Motherboard: Gigabyte Technology Co., Ltd., G41M-Combo
Antivirus: avast! Antivirus, Disabled

 

i dont see any log.you should be able to delete anything mbam comes up with.first download,update,and run hijack this and post a log.sorry,just looked.that doesnt tell much.

 

Here is the hijack this log:

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 7:33:33 PM, on 29/07/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)


Boot mode: Normal

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\DllHost.exe
C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe
C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe
C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x86__8wekyb3d8bbwe\LiveComm.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Lenovo\USB Enhanced Performance Keyboard\Skdaemon.exe
C:\Windows\System32\UMonit.exe
C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Users\Michael\AppData\Local\Akamai\netsession_win.exe
C:\Users\Michael\AppData\Local\Akamai\netsession_win.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Innovative Solutions\DriverMax\drivermax.exe
C:\Program Files\McAfee Security Scan\3.0.318\SSScheduler.exe
C:\Program Files\ArcSoft\TotalMedia Backup\uBBMonitor.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Lenovo\System Update\UNCServer.exe
C:\Program Files\ASCOMP Software\Synchredible\synchredible.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
D:\Users\Michael\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.search.yahoo.com?type=800236&fr=spigot-yhp-ie
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.bing.com/search?FORM=IE8SRC&q=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
O2 - BHO: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll
O2 - BHO: (no name) - {45564571-A21B-48ED-B584-69752EEE9C3D} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: CouponMatcher - {E155F23C-9931-47c6-A619-20E6FCA86D75} - C:\Program Files\CouponMatcher\CouponMatcher.dll
O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
O3 - Toolbar: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Enhanced Performance Keyboard] C:\Program Files\Lenovo\USB Enhanced Performance Keyboard\SKDaemon.exe
O4 - HKLM\..\Run: [AmIcoSinglun] C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe
O4 - HKLM\..\Run: [UMonit] C:\Windows\system32\UMonit.exe
O4 - HKLM\..\Run: [USBToolTip] C:\PROGRA~1\Pinnacle\SHARED~1\Programs\USBTip\USBTip.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files\IObit\IObit Malware Fighter\IMF.exe" /autostart
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Gadwin PrintScreen] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Michael\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Pokki] C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%\Pokki\Engine\LaunchDeskband.dll",RunLaunchDeskband
O4 - HKCU\..\Run: [DriverMax] "C:\Program Files\Innovative Solutions\DriverMax\drivermax.exe" -agent
O4 - HKCU\..\Run: [DriverMax_RESTART] "C:\Program Files\Innovative Solutions\DriverMax\drivermax.exe" -RESTART
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.0.318\SSScheduler.exe
O4 - Global Startup: TotalMedia Backup Monitor.lnk = C:\Program Files\ArcSoft\TotalMedia Backup\uBBMonitor.exe
O8 - Extra context menu item: &Verify with DAP - C:\Program Files\DAP\dapverify.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with WordPerfect - c:\Program Files\Corel\WordPerfect Office X5\Programs\WPLauncher.hta
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.aeriagames.com
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.13.0.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\15.3.0\ViProtocol.dll
O20 - AppInit_DLLs: c:\progra~2\browse~1\261339~1.144\{c16c1~1\browse~1.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Botkind Service (BotkindSyncService) - Unknown owner - C:\Program Files\Allway Sync\Bin\SyncService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.0.318\McCHSvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: System Update (SUService) - Unknown owner - C:\Program Files\Lenovo\System Update\SUService.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: vToolbarUpdater15.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe
O23 - Service: vToolbarUpdater15.3.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.3.0\ToolbarUpdater.exe

--
End of file - 11697 bytes

 

ok franz,run hjt and check fix on the following.

R3 - URLSearchHook: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll

O2 - BHO: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll

O2 - BHO: (no name) - {45564571-A21B-48ED-B584-69752EEE9C3D} - (no file)

O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)

O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)

then run malwarebytes and post the log.dont remove anything yet we just want to look at the log.

 

Hi Kafka and aldan,

@aldan, those lines are not needed but are not the real problem.

Looke like a couple of AV's were running at the same time and conflicting also IObit is a known distributor of malware and Adware.

@Kafka, start with:

AdwCleaner

Please download adwcleaner and save to your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok. if asked.
• Your computer will be rebooted automatically.
• A text file will open after the restart.
• Please copy and past the content of that log file with your next post.


Note: The log can also be located at C: >> AdwCleaner[XX].txt >> XX <-- denotes the number of times the application has been ran, so in this case may be something like R1.

Get that log back to me and we can go from there to clean up the rest. You have a lot of junk on there.

2oG

 

Attached is the log as requested. I was very relieved when the computer successfully rebooted. The last time I had this problem (2 weeks ago) I ran Malwarebytes, clicked on Remove, the rebooted as requested. On that occasion it wouldn't reboot and I had to get it fixed by a technician.

# AdwCleaner v2.306 - Logfile created 07/30/2013 at 08:24:34
# Updated 19/07/2013 by Xplode
# Operating system : Windows 8 Pro (32 bits)
# User : Michael - MICHAEL-PC
# Boot Mode : Normal
# Running from : D:\Users\Michael\Downloads\adwcleaner (9).exe
# Option [Delete]


***** [Services] *****

Stopped & Deleted : Application Updater

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Common Files\AVG Secure Search
Folder Deleted : C:\Program Files\Application Updater
Folder Deleted : C:\Program Files\AVG Secure Search
Folder Deleted : C:\Program Files\Common Files\spigot
Folder Deleted : C:\Program Files\IObit Apps Toolbar
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\Michael\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Folder Deleted : C:\Users\Michael\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\Michael\AppData\LocalLow\Search Settings

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Search Settings
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{03EB0E9C-7A91-4381-A220-9B52B641CDB1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03EB0E9C-7A91-4381-A220-9B52B641CDB1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Search Settings
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\Application Updater
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7169BBB3-3289-4696-B35D-4A88BCF6FB12}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WebCakeIEClient.DLL
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03EB0E9C-7A91-4381-A220-9B52B641CDB1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Api
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Api.1
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Layers
Key Deleted : HKLM\SOFTWARE\Classes\WebCakeIEClient.Layers.1
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\fjoijdanhaiflhibkljeklcghcmmfffh
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{03EB0E9C-7A91-4381-A220-9B52B641CDB1}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{AF6B0594-6008-4327-93E5-608AD710A6FA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\30C16B15B255BD349A1157B8A83E2AF9
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ED1CAE30F47D14B41B5FC8FA53658044
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F3157AA407841454BB0C9BE8D1982BC9
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C4ED781C-7394-4906-AAFF-D6AB64FF7C38}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\Software\Search Settings
Key Deleted : HKLM\Software\Tarma Installer
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{03EB0E9C-7A91-4381-A220-9B52B641CDB1}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{03EB0E9C-7A91-4381-A220-9B52B641CDB1}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchSettings]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Google Chrome v28.0.1500.72

File : C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

-\\ Opera v12.16.1860.0

File : C:\Users\Michael\AppData\Roaming\Opera\Opera\operaprefs.ini

[OK] File is clean.

*************************

AdwCleaner[R5].txt - [2818 octets] - [04/07/2013 11:26:12]
AdwCleaner[R6].txt - [6901 octets] - [30/07/2013 08:22:49]
AdwCleaner[S4].txt - [2666 octets] - [04/07/2013 11:26:44]
AdwCleaner[S5].txt - [6871 octets] - [30/07/2013 08:24:34]

########## EOF - C:\AdwCleaner[S5].txt - [6931 octets] ##########

 

Greetings, Kafka and Welcome to Afterdawn Virus and Spyware Forum!!
As I said you have a lot of junk on your machine, as you can see…..

My name is 2oldGeek and I am a technician that has been around since before there was an internet lol. I'll be glad to help you with your malware problems.

I have put together something’s for you to keep in mind while I am helping you to make things go easier and faster for both of us

Please do not run any tools unless instructed to do so.
I will ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please do not attach logs or use code boxes, just copy and paste the text.
It helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require me to download and open the reports when it is easier to just read the reports in your post.

Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps me understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For a starter:

Please download Junkware Removal Tool to your desktop.
• Shut down your protection software now to avoid potential conflicts. Turn off any Anti-Virus or Malware scanner…
• Run the tool by double-clicking it. If you are using Windows Seven, or 8 right-mouse click it and select Run as Administrator.
• The tool will open and press any key to start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message and we’ll see what this turns up..


2oG

 

Thanks, I ran Adware as you advised and was relieved to find that the computer rebooted successfully (whereas last time it wouldn't restart). I appear to be virus-fee. Do I still need to follow the instructions in your last post?

 

What appears is not always true. To be sure you are really clean and don't have any Trojans that can re-infect you I advise following the full cleaning procedure and I'll give you a little advice on how to keep your machine protected from more infections...

your choice..

I'll be here to help.

2oG

 

Here is the log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.9 (07.30.2013:1)
OS: Windows 8 Pro x86
Ran by Michael on Wed 31/07/2013 at 9:29:21.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs
Suspicious HKCU\..\Run entries found. Trojan:JS/Medfos.B?

Value Name Type Value Data
========================================================================================
Pokki REG_EXPAND_SZ C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%\Pokki\Engine\LaunchDeskband.dll",RunLaunchDeskband




~~~ Registry Keys

Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\clsid\{bb975e58-e769-4e5a-ba12-b765bc559ff3}
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\clsid\{f511afdb-726e-4458-90e7-1ecb97406544}
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\clsid\{fb684d26-01f4-4d9d-87cb-f486beba56dc}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\clsid\{bb975e58-e769-4e5a-ba12-b765bc559ff3}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\clsid\{f511afdb-726e-4458-90e7-1ecb97406544}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\clsid\{fb684d26-01f4-4d9d-87cb-f486beba56dc}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Failed to delete: [Registry Key] "hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9"



~~~ Files



~~~ Folders

Failed to delete: [Folder] "C:\ProgramData\sparktrust"
Failed to delete: [Folder] "C:\ProgramData\tarma installer"
Failed to delete: [Folder] "C:\ProgramData\application data\sparktrust"
Failed to delete: [Folder] "C:\ProgramData\application data\tarma installer"
Successfully deleted: [Folder] "C:\Users\Michael\AppData\Roaming\sparktrust"
Failed to delete: [Folder] "C:\Program Files\smartinline"
Failed to delete: [Folder] "C:\Windows\system32\ai_recyclebin"



~~~ Event Viewer Logs were cleared

 

Hi Kafka, I guess that means you wish to continue cleaning your computer.

As I thought, you have a JavaScript Trojan that would not let JRT remove the bad registry and File entries and will probably continue to infect your PC:
Suspicious HKCU\..\Run entries found. Trojan:JS/Medfos.B?
You also have some other problems that show up in the HJT Log that we can take care of.

I cannot see into your computer so, you must provide me with the Logs I ask for in order for me to see what we needs to be done. Here are 3 simple rules to please observe as we work together:

Please do not run any tools unless instructed to do so.
I will ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with my tools, or cause unforeseen damage or system instability.

Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps me understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"; this requires the extra step of looking back at your previous post.


These are the programs I would like you to run next, if you have any problems with any of the programs I ask you to run, just skip it, run the next one and let me know.

And since you are running Win 8 you should right click the programs and click “Run as administrator”.

-Security Check-
• Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

--RogueKiller—
• Download & SAVE to your Desktop RogueKiller from here.
• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista, Windows 7 or Windows 8 right-click and select "Run as Administrator" to start.
• For Windows XP, double-click to start.
• Wait until Prescan has finished ...
• Then Click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• click on "delete"
• Wait until the Status box shows "Deleting Finished"
• Click on "Report" and copy/paste the content of the Notepad into your next reply.
• The log should be found in RKreport[1].txt on your Desktop
• Exit/Close RogueKiller

2oldGeek

 

Here is the Security Check log (followed by the RogueKiller log):

Results of screen317's Security Check version 0.99.71
x86 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
SlimCleaner
Java 7 Update 25
Adobe Flash Player 11.5.502.135
Adobe Reader XI
Mozilla Thunderbird (17.0.7)
Google Chrome 27.0.1453.116
Google Chrome 28.0.1500.72
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Windows Defender MsMpEng.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

RogueKiller V8.6.4 [Jul 29 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 8 (6.2.9200 ) 32 bits version
Started in : Normal mode
User : Michael [Admin rights]
Mode : Remove -- Date : 07/31/2013 11:11:07
| ARK || FAK || MBR |

¤¤¤ Bad processes : 4 ¤¤¤
[SUSP PATH] pokki.exe -- C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe [7] -> KILLED [TermProc]
[SUSP PATH] pokki.exe -- C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe [7] -> KILLED [TermThr]
[SUSP PATH] pokki.exe -- C:\Users\Michael\AppData\Local\Pokki\Engine\pokki.exe [7] -> KILLED [TermThr]
[SUSP PATH][DLL] explorer.exe -- C:\Users\Michael\AppData\Local\Pokki\ocdeskband_0.dll [x] -> UNLOADED

¤¤¤ Registry Entries : 9 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Pokki (C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%\Pokki\Engine\LaunchDeskband.dll",RunLaunchDeskband [-][7][x]) -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-21-311241966-1378024610-447657754-1001\[...]\Run : Pokki (C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%\Pokki\Engine\LaunchDeskband.dll",RunLaunchDeskband [-][7][x]) -> [0x2] The system cannot find the file specified.
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> REPLACED (1)
[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 1 ¤¤¤
[V2][SUSP PATH] EPUpdater : C:\Users\Michael\AppData\Roaming\BABSOL~1\Shared\BabMaint.exe [x] -> DELETED

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST3500413AS ATA Device +++++
--- User ---
[MBR] 92f15f0e2d4cbfb7169183c3a5b7cf1b
[BSP] 2dd222ea4565a210122cda43cbab5c6e : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 350 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 718848 | Size: 176588 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 362371072 | Size: 300000 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_07312013_111107.txt >>
RKreport[0]_S_07312013_111053.txt

 

re my last message, I wasn't given the option of saving either program to the desktop, they ran straight away. As a consequence I couldn't run RogueKiller as an administrater.

 

That's OK, it worked...

It will take me some time to go over these logs and do some research. So hang in there and I'll get back as soon as I can. May not be tonight. I'm an old guy lol

2oG

 

P.S. How's it running?

 

Sorry, I should have told you that it is running fine. I bet you're not as old as me. 66!!

 

I'm 71. I got socks older than you

Before we go much farther, this will have to be done..

`````````````````System Health check`````````````````
Total Fragmentation on Drive C::

Your drive C needs to be defraged. If you know how, do it. I am not familular with the steps under Win 8 so here is a youtube video.

https://www.youtube.com/watch?v=kDez0uT-kAI

2oldGeek
That's "2" not TOO, old with a little "o" and Geek with a Capital "G"

 

hang on just minute! 70's the new 60 that makes you 61, meh your only as old as you feel & i feel like a 25 y/o now to catch one mwaaaaaa

 

Windows 8 has MSE Antivirus built into the Defender. Do you have Defender turned off? You cannot use 2 AV programs at the same time, it causes conflict and is as bad as having NO AV at all….
You have plenty of drive space and 3GB memory is sufficient but you are running too many apps in the background that really don’t need to run all the time. It just uses resources and slows you down. We can take care of that, no problem.

Also, were you able to get your C drive defragged?

The following is my analysis of your first HJT Log (X) marks apps that need to go, (?) is what I am researching and (N) are the dead entries that cause no problem but need to be cleared out:

Code:

MSIE: Internet Explorer v10.0 (10.00.9200.16537)
[?] - C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x86__8wekyb3d8bbwe\LiveComm.exe
[X] - R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [url]http://www.bing.com/search?FORM=IE8SRC&q=%s[/url]
[X] - R3 - URLSearchHook: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
[X] - O2 - BHO: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
[N] - O2 - BHO: (no name) - {45564571-A21B-48ED-B584-69752EEE9C3D} - (no file)
[N] - O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
[?] - O2 - BHO: CouponMatcher - {E155F23C-9931-47c6-A619-20E6FCA86D75} - C:\Program Files\CouponMatcher\CouponMatcher.dll
[N] - O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
[X] - O3 - Toolbar: IObit Apps Toolbar - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.3\iobitappsToolbarIE.dll
[X] - O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files\IObit\IObit Malware Fighter\IMF.exe" /autostart
[?] - O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Michael\AppData\Local\Akamai\netsession_win.exe"
[?] - O8 - Extra context menu item: &Verify with DAP - C:\Program Files\DAP\dapverify.htm
[X] - O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\15.3.0\ViProtocol.dll
[X] - O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
[X] - O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
[X] - O23 - Service: vToolbarUpdater15.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe
[X] - O23 - Service: vToolbarUpdater15.3.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.3.0\ToolbarUpdater.exe

After running AdwCleaner and RogueKiller, a lot of this stuff has been cleaned but, not all at this stage.

Please run a new HijackThis and post the Log so I can see what is left over. That is if you wish to continue until your computer is Clean…

Also, please:
Download DDS from here: dds.scr or here: dds.com and save it to your desktop.

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. Avast does have a script blocker.
Once downloaded you can disconnect from the Internet and disable your Anti-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
• When done, DDS will open two (2) logs:
• DDS.txt and Attach.txt
• Save both reports to your desktop
• Please Copy & Paste the contents of the following logs in your next reply: DDS.txt and Attach.txt
You can ignore the note about zipping the Attach.txt file.

2oG

 

Had a couple of beers the other day and felt about 25 - then my wife told me "Go find you a Girlfriend, and LEAVE ME ALONE!!!". I just can't win. LOL