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please help i have spent 2 days on this do i have a dvd burner

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when i insert disks it shows up that a blank dvd however when i try to put dvd files on it an error occurred when i looked it up to find out what if any dvd burner i have i came up with this HL-DT-ST BDDVDRW CT30F ATA Device i have also got the message that i might need to update firmware i just cant find the update available also it did burn a movie but only two chapters of it and i dont know what else to do please message me with any suggestions or where i can find the update thank you
also on the tray it says dvd multi recorder
This message has been edited since its posting. Latest edit was made on 01 Feb 2013 @ 14:20
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Here is some information on the type of drive that you have.Also you better edit your post because your not supposed to include any e-mail addresses.It is against the forum rules.

20 Year U.S.Army Veteran.Vietnam 1969-1972 101st Abn.Div.
so does that mean i cant burn dvds because like i said i burnt two chapters on the drive
Download, install and run ImgBurn.

Click 'Write files/folders to disc'.
Click 'Tools' > 'Drive' > 'Capabilities'.
Look in the checkboxes to see what's what.

The capabilities will also list the current firmware version of the drive.
You may also click 'Tools' > 'Drive' > 'Check for firmware updates' to see if a newer firmware is available.
write capabilities are as follows

dvd-R DL
dvd+R DL

i went to go look for firmware update and came up with 199 results
What kind of files are you trying to burn.
Is it a DVD movie that you authored?Using what software?
Need info.
This message has been edited since its posting. Latest edit was made on 02 Feb 2013 @ 14:33
i cant burn anything it wont let me burn cds or dvds i have tried lots of programs right now I am trying once again on imgburn but i keep getting an error message what programs would you suggest
If you are using -R (not +R) disks, do a test burn.

Start ImgBurn, click 'Help' '>Imgburn logs' and delete any existing log.
Click 'Write files/folders to disc'.
Click the box for 'Test mode'.
Insert a disk (DVD-R or CD-R) and load/drag a text or image file into the window.
Click the 'Device' tab and select a moderate speed (4x).
Click the big arrow and let it complete the test.
Uncheck the 'Test mode' box.
Exit Imgburn then restart it.
Go to the log, copy and paste it back here.
This message has been edited since its posting. Latest edit was made on 02 Feb 2013 @ 15:08
attar, is it possible all those programs wymore tried but possibly not uninstalled are conflicting with each other including imgburn?
It is possible, however the problem must have been apparent when the first burn failed (before the subsequent programs were installed).
My thinking is that if ImgBurn can run a test and produce a log it will at least let us know that ImgBurn is communicating with the burner (or not).
If it is communicating then that's all the software can do - it's up to the firmware, laser and media now.
I 16:21:00 Data Type: MODE1/2048
I 16:21:00 File System(s): ISO9660, Joliet
I 16:21:00 Volume Label: movies
I 16:21:00 Size: 733,179,212 bytes
I 16:21:00 Sectors: 357,998
I 16:21:00 Image Size: 733,249,536 bytes
I 16:21:00 Image Sectors: 358,032
I 16:21:04 Operation Successfully Completed! - Duration: 00:00:15
I 16:21:04 Operation Started!
I 16:21:04 Source File: -==/\/[BUILD IMAGE]\/\==-
I 16:21:04 Source File Sectors: 358,032 (MODE1/2048)
I 16:21:04 Source File Size: 733,249,536 bytes
I 16:21:04 Source File Volume Identifier: movies
I 16:21:04 Source File Volume Set Identifier: UNDEFINED
I 16:21:04 Source File Application Identifier: ImgBurn v2.5.7.0 - The Ultimate Image Burner!
I 16:21:04 Source File Implementation Identifier: ImgBurn v2.5.7.0
I 16:21:04 Source File File System(s): ISO9660, Joliet
I 16:21:04 Destination Device: [1:0:0] HL-DT-ST BDDVDRW CT30F YT04 (D:) (SATA)
I 16:21:04 Destination Media Type: DVD-R (Disc ID: CMC MAG. AM3)
I 16:21:04 Destination Media Supported Write Speeds: 4x, 8x
I 16:21:04 Destination Media Sectors: 2,297,888
I 16:21:04 Write Mode: DVD
I 16:21:04 Write Type: DAO
I 16:21:04 Write Speed: 4x
I 16:21:04 Link Size: Auto
I 16:21:04 Lock Volume: Yes
I 16:21:04 Test Mode: Yes
I 16:21:04 OPC: No
I 16:21:04 BURN-Proof: Enabled
I 16:21:04 Write Speed Successfully Set! - Effective: 5,540 KB/s (4x)
I 16:21:05 Filling Buffer... (80 MB)
I 16:21:07 Writing LeadIn...
I 16:21:17 Writing Session 1 of 1... (1 Track, LBA: 0 - 358031)
I 16:21:17 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 358031)
I 16:24:23 Synchronising Cache...
I 16:26:17 Cycling Tray after Test Write...
I 16:26:22 Exporting Graph Data...
I 16:26:22 Graph Data File: C:\Users\LUIS VASQUEZ\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_BDDVDRW_CT30F_YT04_SUNDAY-FEBRUARY-03-2013_4-21_PM_CMC_MAG._AM3_4x.ibg
I 16:26:22 Export Successfully Completed!
I 16:26:22 Operation Successfully Completed! - Duration: 00:05:18
I 16:26:22 Average Write Rate: 3,849 KB/s (2.8x) - Maximum Write Rate: 5,631 KB/s (4.1x)
I 16:26:42 Close Request Acknowledged
I 16:26:42 Closing Down...
I 16:26:46 Shutting down SPTI...
I 16:26:46 ImgBurn closed!
This message has been edited since its posting. Latest edit was made on 03 Feb 2013 @ 18:30
above is what the log said
The log doesn't show any errors.

Can you repeat with 'test mode' checked using a CD-R (set for half the rated speed).

If the log doesn't show any errors, uncheck test mode and let it burn the CD.
If it's OK, sacrifice a DVD (set for 4x).

Note that your DVD blank is a CMC disk.
The only truly, consistently reliable, blank DVD's are Verbatim disks that show the 'AZO' logo on the package (AZO refers to the surface dye).
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