AfterDawn: Tech news
AfterDawn > News > Best Buy accidentally sends customer 5 iPads but lets her keep them

Best Buy accidentally sends customer 5 iPads but lets her keep them

Written by Andre Yoskowitz @ 09 Dec 2012 11:53 User comments (16)

Best Buy accidentally sends customer 5 iPads but lets her keep them

Earlier this week, a woman purchased an iPad for her son through Best Buy.
The company, through some strange glitch, ended up sending her five. After emailing Best Buy to let them know what had happened, she then contacted the Consumerist asking what she should do in the situation.

Consumerist was able to get in touch with Best Buy, after Alexa couldn't:

Good afternoon, Alexa. Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you! We here at Best Buy acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need -- friends, family, a local school or charity.


Happy holidays, all.

Tags: Best Buy iPad Consumerist
<Text-to-911 service gets 'fast tracked' >GameStop to now accept trade-ins for Amazon Kindle Fire, sell new ones
Previous Next  

16 user comments

19.12.2012 12:29
A5J4DX
Send private message to this user
Senior Member

wow so generious for her honesty i guess

29.12.2012 13:06
skeil909
Send private message to this user
Junior Member

Appears like some sort of marketing ploy to me.

39.12.2012 13:18
Beaver112
Send private message to this user
Newbie

Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp

This message has been edited since its posting. Latest edit was made on 09 Dec 2012 @ 5:30

49.12.2012 13:19
kanaske
Send private message to this user
Newbie

and someone at best buy gets fired for xmas

59.12.2012 14:00
megadunderhead
Send private message to this user
Senior Member

WTH!!!!!!!!!!! DANG

69.12.2012 14:13
cyprusrom
Send private message to this user
AfterDawn Addict

Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation edited by ddp
Is less than 30 days out, I am pretty sure you can take the TV and return it...
This message has been edited since its posting. Latest edit was made on 09 Dec 2012 @ 5:31

79.12.2012 14:19
kanaske
Send private message to this user
Newbie

Originally posted by Beaver112:
 Not the experience Ive had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. Ive talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? Im thinking small claims court but thats a pain in the butt! Andre - email me and ill send you the documentation edited by ddp
yours is a closer to real best buy experience bait switch and deny
This message has been edited since its posting. Latest edit was made on 09 Dec 2012 @ 5:31

89.12.2012 16:19
Uprisingrev
Send private message to this user
Newbie

Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
This message has been edited since its posting. Latest edit was made on 09 Dec 2012 @ 5:32

99.12.2012 17:02
xnonsuchx
Send private message to this user
Senior Member

At the store level, it's a crap shoot whether you get good service, depending on the management (like most chains). If you ever feel screwed over by a retailer and the store isn't fixing it to your satisfaction, call the corporate office and tell them you tried dealing with the local store, but they were uncooperative and you don't care to talk to them further.

109.12.2012 17:33
ddp
Send private message to this user
Moderator

Beaver112, no email posting as per forum rules, post edited.

119.12.2012 22:27
bobiroc
Send private message to this user
Senior Member

Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Which is why I always check and double check usually by going to the manufacturers website where they often have more details about the products they offer. The LG TV I bought from them a couple months ago had many more options than what Best Buy advertised on their site. Mistakes happen and all I think you can do is complain and return it but let this be a lesson to double check before you add to cart.

1210.12.2012 07:27
Beaver112
Send private message to this user
Newbie

Originally posted by Uprisingrev:
Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?

1310.12.2012 08:42
wmccusker
Send private message to this user
Junior Member

Originally posted by Beaver112:
Originally posted by Uprisingrev:
Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?
You shouldn't. Assuming you bought it with a credit card you can take it up with the credit card company. They should offer a refund due to false advertising and then they will fight with Best Buy for the money and they will likely succeed as they have more influence. It is how I got my money back on the £1300 laptop which was never delivered, and the company didn't reply to any communication for over a month then announced they were going out of business.

So have a go at contacting your credit card company. Also distance selling regulations mean that you should be able to take it back if it wasn't suitable as they have to give you a chance to try it.


1410.12.2012 16:29
DiggityDee
Unverified new user

Originally posted by Beaver112:
 Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Contact your bank and report it as fraud. You'll have to send the TV back but you'll get your money back

1511.12.2012 01:54
vigeuth
Send private message to this user
Newbie

Good PR, and a good way to get one repeat customer haha

1615.12.2012 20:28
rrmk37
Send private message to this user
Junior Member

Yeah real nice of them.Everytime I am in one for something simple I need I hear all the lies they tell people to buy a new PC etc.I tell them to do this and how to fix the proplem and I end up getting kicked out everytime.My wife just says well you didnt learn againe I see and out you went.BEST BUY CAN KISS MY HINDSIDE.

Comments have been disabled for this article.

Latest news

VLC hits milestone: over 5 billion downloads VLC hits milestone: over 5 billion downloads (16 Mar 2024 4:31)
VLC Media Player, the versatile video-software powerhouse, has achieved a remarkable feat: it has been downloaded over 5 billion times.
1 user comment
Sideloading apps to Android gets easier, as Google settles its lawsuit Sideloading apps to Android gets easier, as Google settles its lawsuit (19 Dec 2023 11:09)
Google settled its lawsuit in September 2023, and one of the settlement terms was that the way applications are installed on Android from outside the Google Play Store must become simpler. In the future, installing APK files will be easier.
8 user comments
Roomba Combo j7+ review - Clever trick allows robot vacuum finally to tackle home with rugs and carpets Roomba Combo j7+ review - Clever trick allows robot vacuum finally to tackle home with rugs and carpets (06 Jun 2023 9:19)
Roomba Combo j7+ is the very first Roomba model to combine robot vacuum with mopping features. And Roomba Combo j7+ does all that with a very clever trick, which tackles the problem with mopping and carpets. But is it any good? We found out.
Neato, the robot vacuum company, ends its operations Neato, the robot vacuum company, ends its operations (02 May 2023 3:38)
Neato Robotics has ceased its operations. American robot vacuum pioneer founded in 2005 has finally called it quits and company will cease its operations and sales. Only a skeleton crew will remain who will keep the servers running until 2028.
5 user comments
How to Send Messages to Yourself on WhatsApp How to Send Messages to Yourself on WhatsApp (20 Mar 2023 1:25)
The world's most popular messaging platform, Meta-owned WhatsApp has enabled sending messages to yourself. While at first, this might seem like an odd feature, it can be very useful in a lot of situations. ....
18 user comments

Reviews

Roomba Combo j7+ review - Clever trick allows robot vacuum finally to tackle home with rugs and carpets Roomba Combo j7+ review - Clever trick allows robot vacuum finally to tackle home with rugs and carpets
Roomba Combo j7+ is the very first Roomba model to combine robot vacuum with mopping features. And Roomba Combo j7+ does all that with a very clever trick, which tackles the problem with mopping and carpets. But is it any good? We found out.
Review: Samsung Jet Bot 90 AI+ - a high-end robot vacuum cleaner Review: Samsung Jet Bot 90 AI+ - a high-end robot vacuum cleaner
Samsung's Jet Bot 90 AI+ is a top-class robot vacuum cleaner that can avoid obstacles and empty its own dust container. Here we review the product.
1 user comment
Samsung Jet Bot 80+ review - excellent robot vacuum cleaner Samsung Jet Bot 80+ review - excellent robot vacuum cleaner
We review Samsung's Jet Bot 80+ robot vacuum cleaner over a period of three months.
1 user comment

Guides

GUIDE: Wi-Fi speeds are slow? Here are some tips GUIDE: Wi-Fi speeds are slow? Here are some tips
Having problems with Wi-Fi speed and stability at home? Here are some tips to follow to alleviate the issues.
1 user comment
HOWTO: Boot Android device into Safe Mode HOWTO: Boot Android device into Safe Mode
Are you having trouble with your Android device? If you find that your device has become sluggish, is freezing, takes too long to boot or any of a host of other performance concerns, you may want to boot into Safe Mode.
Guide: Phone battery drains quickly - how to fix (iPhone / Android) Guide: Phone battery drains quickly - how to fix (iPhone / Android)
In this guide, we go through the most typical reasons for rapid battery drain with phones, and look at potential reasons or solutions.
Guide: Is Your Wi-Fi Sluggish or Slow? Here's How to Fix Guide: Is Your Wi-Fi Sluggish or Slow? Here's How to Fix
Do you have problems with you Wi-Fi? Slow connection or is it cutting off constantly? This guide aims to remedy these problems.
1 user comment
What IP rating for dust and water resistance means What IP rating for dust and water resistance means
An IP classification (such as IP68) is given to mobile phones, Bluetooth speakers, and other devices, but what do these classifications mean?
1 user comment

News archive

Sections:

Follow us:

© 1999-2024 AfterDawn Oy. All rights reserved
Back to Top ⇧
AfterDawn is powered by Powered by UpCloud