As a matter of fact I'm the person who has done a lot of research about this company.. down to checking that they are a registered business (which they didn't seem to be).

Remember the links to all the consumer advice TV and local trading standards? Me again..

If you have an outstanding complaint against the company I suggest you take it up with Breckland Trading Standards (address and website posted earlier)

I have followed this thread since Gwen first posted it, being a UK business owner selling my services online.

Now all I have seen you do here is bash somebody who was reporting actually receiving the goods.. delayed but they arrived. You do need to be careful.. unless you are directly involved.. i.e.. a customer who has been ripped off, had shoddy goods or items which are not as advertised, or have researched on behalf of others and have findings (or lack of) to report any opinions you may have from what you read can only be YOUR personal opinion..
The thread needs clarifying.. Happy customers will not generally research a business.. they will have no cause to do so and will continue to do business happily with them.. It's only the upset ones who post on places like this.. so without knowing the numbers of total sales Phix are making, the number of complaints about non-received items or returns for refund.. we are in no position to judge the overall performance of the company.
I would far rather try to help unhappy people with info about the UK trading laws (buyer beware) and prod Phix to resolve the outstanding complaints and improve the service than just bash them for what may be 0.01% of their total orders.

Mail order selling is notorious for items going astray.. In some cases it is dishonest customers themselves who claim to not receive an item when it arrived on time.. looking for a full refund and the goods.. I have had that one done to me on many occasions.. in one case the liar even listed the item for sale on ebay 4 days after forcing pay-pal to give a full refund.

There you have it.. they need to shake their act up..ebay need to take complaints about traders more seriously.. and you need to understand that just bashing a business (unless you are directly involved) can backfire. In the UK companies have recourse to equivalent slander and libel laws as individuals.

http://toolhaus.org/cgi-bin/negs?User=phixclothing&ref=home]

Toolhaus.org is a great way to find out all the negative, neutral, and mutually withdrawn feedback. As you can see by the way they operate, they will even give you a NPB to avoid taking responsibility for their mistakes.

I wasn't bashing the person with my comment either. My attempt at humor must have been misconstrued.

after reading through all of this i think its pretty clear ive made a mistake using phixclothing.

i actually got part of my order like a month late a jacket which was so much bigger than the size i ordered, so i sent it back...

afew days later got a phone call saying it was damaged i know it wasn't i made sure it was in perfect condition before i sent it back.
i now have asked for refunds on my other products (what a surprise no reply) and i didnt pay by paypal any advice?.

Youv made me nervous now iv just paid 120 for a leather jacket from phix i orderedit on sterday il keep ye posted on how longit takes etc

Does anyone know whose Phix clothing supplier is?

got my jacket within 5 days happy out but its to big hope thel refund me!

phix clothing gave me a full refund on all 3 items i ordered and apologized for any inconvenience caused.

hi everyone,
have a look what is happening on ebay germany with a phixclothing jacket

this seller has different accounts on ebay and others !

bought a jacket
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=170178906739
sold it
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=160202081175
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=330208242231
http://www.hood.de/auction/31265069/hugo...rz-gr-m-neu.htm

that auction was stopped before ending - after i wrote a letter to ebay & hugo boss:
http://www.hood.de/auction/31265069/hugo...rz-gr-m-neu.htm

finally he GOT his jacket...

Quote:

---

Pair in court over eBay fraud case
By Staff Reporter

TWO people from Farnworth appeared before Bolton Magistrates yesterday, charged with conspiracy to commit fraud.

Jason Hart, aged 32, of Moorside Avenue, and Louise Gregory, aged 26, of Victoria Street, are alleged to have together committed fraud by advertising goods on the internet auction site eBay without having the items to sell.

The charges relate to a period between August 28, 2006, and March, 2007.
advertisement

Hart was remanded in custody. Co-accused Gregory was released on bail, on condition that she surrendered her passport and have no contact, direct or indirect, with Hart.

Both will reappear before Bolton Magistrates on May 2.

---

http://boltoneveningnews.co.uk/display.v...r_ebay_case.php

aaaaargh crap!...i just bought 95euros worth of clothes on that site before i seen this
my order has been pending for four days now....should i be worried?

Order #4220 (Pending)
Order Date: Friday 27 June, 2008 Order Total: 94.46EUR

Shipping Method
World Zone Rates (Shipping to Ireland: (calculated by price))

Products Base Final
1 x Womens Skinny Stretch Jeans (Electric Blue)
Option's
*Womens Jean Size : 30" Waist - UK 10 (30.5 inch leg
£0.00 £28.99 39.14EUR
1 x Criminal Damage Womens Zip Hoodie - Checker (Black/White)
Option's
*Your Size : (UK 8) S
£0.00

god love them if they ripped me off because i wont let it go untill i get a full refund

No need to worry yet. If it gets to 14 days still in the queue you might send them an email asking for a status update.

If they really are full of shit, and do end up to be scammers (hope they're not), that sucks because they actually have some sweet clothes.

theyv just sent me an email tellin me part of my order has been sent
phew!...i just hope it cums now and dosent get 'lost in the post' lol

they have probably cleaned up there act tho since all that..hopefully!

Good luck!!!!!!!!

hello gwen.