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LG GGW-H20L works, but.....not with high-def??? HELP!

This discussion thread has 41 messages.

#26
Quote:
Does that help?
Sort of, but you didn't follow the instructions and no one can -or will- help you unless you do. Also, in the beginning of this thread Ogilvie told you to install the driver and you ignored his advice. Also, you are not correctly reporting back the information we need to help you (e.g. empty-temp-folder-on-reboot)

Lets try a different tactic; First of all your temp folder should not be empty every time you reboot. Either you have a program set to empty it (you need to check into this on your own), or you have a virus.

1)Download, update, and run the free virus cleaner from malwarebytes.org at http://www.malwarebytes.org/mbam.php
Why? Because you may have a virus.

2)Download a new copy of Toshiba UDF2.5 zip file from here (2nd post): http://forum.slysoft.com/showthread.php?t=15597

3) Put it in your root directory (that's where you click on My Computer, then double-click on the C: drive) put it there.

4)Extract it to the same location (if you don't know how to extract a zip file - ask)

5)Double-click on the extracted file. It will tell you it can't install on your computer. DO NOT CLOSE THAT MESSAGE AND DO NOT REBOOT

6)Open a new window and go to your to your temp folder. Double-click on a folder called {1347D5A6-4FE0-476A-B85F-D0FC91F55EB0}
In there you will see two files; one called thdudf.inf and thdudf.sys.
Right click on the thdudf.inf file and select "install".

That's it.
This message has been edited since its posting. Latest edit was made on 24 May 2009 @ 7:08
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#27
Originally posted by Blessedon:
Quote:
Does that help?
Sort of, but you didn't follow the instructions and no one can -or will- help you unless you do. Also, in the beginning of this thread Ogilvie told you to install the driver and you ignored his advice. Also, you are not correctly reporting back the information we need to help you (e.g. empty-temp-folder-on-reboot)

Lets try a different tactic; First of all your temp folder should not be empty every time you reboot. Either you have a program set to empty it (you need to check into this on your own), or you have a virus.

1)Download, update, and run the free virus cleaner from malwarebytes.org at http://www.malwarebytes.org/mbam.php
Why? Because you may have a virus.

2)Download a new copy of Toshiba UDF2.5 zip file from here (2nd post): http://forum.slysoft.com/showthread.php?t=15597

3) Put it in your root directory (that's where you click on My Computer, then double-click on the C: drive) put it there.

4)Extract it to the same location (if you don't know how to extract a zip file - ask)

5)Double-click on the extracted file. It will tell you it can't install on your computer. DO NOT CLOSE THAT MESSAGE AND DO NOT REBOOT

6)Open a new window and go to your to your temp folder. Double-click on a folder called {1347D5A6-4FE0-476A-B85F-D0FC91F55EB0}
In there you will see two files; one called thdudf.inf and thdudf.sys.
Right click on the thdudf.inf file and select "install".

That's it.
Blessedon, thank you for the reply. I tried all of your suggestions, and none worked, at least the way I performed them. I ran the antimalware scanner you suggested and there were no suspicious or infected files on any of my 5 HDDs. I then d/l'd the same UDF 2.5 zip file that I did before per your suggestion just to be sure I wasn't missing a step here nor there, extracted it using 7-zip to my root C: drive and below is the screenshot of what I see/saw:

http://smg.photobucket.com/albums/v691/u...reenShot002.jpg

I opened and explored every TEMP/temp/Temp file shown and none listed a directory {1347D5A6.....etc}. I wish it had, but no such luck.

I'm not going to act as if I'm a tech/PC wiz, obviously or I wouldn't be here posting this question, but on the flip side I'm not computer illiterate! I certainly know how to extract or unzip a compressed file, so please don't talk down to me or anyone else who posts a question on these forums because, remember, we're all here for the same reason....to seek help from the community of users without having fear of being the one who, "asks a stupid quesion."

I would sincerely appreciate any subsequent help, as I still cannot play a Blu-ray disc on my GGW-H20L.

TYIA!!!
#28
I apologize if it appeared that I was being condescending in my speech. I have no way of knowing your abilities and suppositions are de rigueur.

As to your computer problem, I am now stymied. You clearly need the UDF2.5 driver but you say it is not showing up in C:\Documents and Settings\Owner\local settings\temp folder.
Why it is not is inexplicable, and I do not believe I can be of further help.
Sorry.
#29
Originally posted by Blessedon:
I apologize if it appeared that I was being condescending in my speech. I have no way of knowing your abilities and suppositions are de rigueur.

As to your computer problem, I am now stymied. You clearly need the UDF2.5 driver but you say it is not showing up in C:\Documents and Settings\Owner\local settings\temp folder.
Why it is not is inexplicable, and I do not believe I can be of further help.
Sorry.
I too apologize if I came across as being condescending, it was not my intent, I just wanted to express the fact that all of us, regardless of PC literacy, run into problems that we need help with. I'm sure I simply misinterpreted your reply for something it wasn't', and for that I apologize.

That being said, does anyone else have any idea how to install the TOshiba UDF 2.5 driver on my system? I'm open to any and all suggestions or recommendations.

Please let me know....otherwise you're going to see this LG drive on e-bay in the next week or so, 'cause I'm sick of it!
#30
Ogilvie Suspended due non-functional email address
Perhaps you could try the instructions as above by Blessedon:

1)Download, update, and run the free virus cleaner from malwarebytes.org at http://www.malwarebytes.org/mbam.php
Why? Because you may have a virus.

2)Download a new copy of Toshiba UDF2.5 zip file from here (2nd post): http://forum.slysoft.com/showthread.php?t=15597

3) Put it in your root directory (that's where you click on My Computer, then double-click on the C: drive) put it there.

4)Extract it to the same location (if you don't know how to extract a zip file - ask)

5)Double-click on the extracted file. It will tell you it can't install on your computer. DO NOT CLOSE THAT MESSAGE AND DO NOT REBOOT

STOP HERE

instead of step six open windows search and search for thdudf.inf

or open a command prompt and type: tree c:\ /f /a > c:\tree.txt

This will generate a text file containing the name of every file on drive C. Open the text file with notepad and search the txt file with ctrl+F. this will tell you where to find it if its there.

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#31
Ogilvie Suspended due non-functional email address
Have you tried using a trial version of ANYDVDHD? it uses its own UDF 2.5 drivers, and will allow you to bypass HDCP and other annoyances. It is a fantastic piece of software.

I do not work for nor am i associated with slysoft. I do however own a lifetime license for anydvdhd. best money i have spent on software for a long time.

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#32
why would you not send it back to newegg for refund or replacement rather than selling it on ebay and giving up?

I don't know jack about HD burners but I would suspect that there are at least 2 different lasers for normal DVD and BluRay!
This message has been edited since its posting. Latest edit was made on 29 May 2009 @ 14:51


#33
Originally posted by garmoon:
why would you not send it back to newegg for refund or replacement rather than selling it on ebay and giving up?

I don't know jack about HD burners but I would suspect that there are at least 2 different lasers for normal DVD and BluRay!
I understand your point, I guess it was more a figure of speech to express my disgust, but I can see how it could be misunderstood. I honestly don't think it's the drive but I could be wrong. The fact is I simply cannot figure out how to install the UDF 2.5 driver, despite following the procedures outlined in this thread. I have no idea what I'm missing nor what I'm doing wrong but I'm still working on that. Until I can prove (to myself at least) that the drive is bad I insist on believing that the lack of the UDF driver, as many others have suggested, is at the root of the problem.

As usual, any and all advice/guidance/suggestions/ideas/etc. are welcomed and appreciated.
#34
...might as well ask since we have gone this far...

where is the temp folder located that you are looking in please?
#35
Originally posted by Ogilvie:
Have you tried using a trial version of ANYDVDHD? it uses its own UDF 2.5 drivers, and will allow you to bypass HDCP and other annoyances. It is a fantastic piece of software.

I do not work for nor am i associated with slysoft. I do however own a lifetime license for anydvdhd. best money i have spent on software for a long time.
I too have a lifetime license for AnyDVD HD and believe that I'm running the latest version (6.5.5.5), but I still cannot get a BR disc to play. Everytime I try to play it using the Cyberlink PowerDVD software that came with the drive the program tells me that it has encountered an error and needs to close.

As for which directory I'm referring to for my Temp drive, it's C:\Documents and Settings\My Profile\Temp. For what it's worth I then searched my entire PC for anything with the word Temp in it to see if perhaps it appeared somewhere else, but unfortunately it didn't.

If AnyDVD HD has its own UDF drivers it's not working for me (as I'm currently configured at least....maybe I have to set something up with AnyDVD HD to tell it to use these?), and if that's not the route I should be using, well, I still cannot install the Toshiba UDF 2.5 drivers :(

Please keep trying to help me out guys....
#36
Ogilvie Suspended due non-functional email address
Try start / run / %temp% / press enter. This is how i locate my temp folder

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#37
Ogilvie Suspended due non-functional email address
DELETED
This message has been edited since its posting. Latest edit was made on 01 Jun 2009 @ 1:49

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#38
Ogilvie Suspended due non-functional email address
Get it from here: http://files.digital-digest.com/download...P-BluePrint.rar extract it with unrar. follow instructions text file included IN THE RAR file. If you cant open RAR give me your email and i,ll send it in zip format.
This message has been edited since its posting. Latest edit was made on 01 Jun 2009 @ 1:49

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#39
Ogilvie Suspended due non-functional email address
If you are still having problems after you install the UDF 2.5 driver you can test to see if the problem is whether or not:

A. You have a UDF 2.5 driver problem
or
B. Your drive is just unable to read blu ray discs.

You can test by getting a blank DVD5 and Burning something to it (it doesn't matter what) and making sure you burn it as a UDF 2.5 disc (I would use imgburn for this). After burning reinsert the disc and see if you can read the contents in windows explorer. If you correctly have the UDF 2.5 driver installed you WILL be able to read the contents. (What you have done is create a DVD which uses the BLU RAY file system) If the DVD5 works but Blu rays do not then your drive must be faulty as it can not read blu ray discs, yet has the correct driver installed to do so.

Also have you tried uninstalling the drive in your device manager and rebooting the PC. This will reinstall the drivers again. It may make a difference, It is windows after all.....

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
#40
Originally posted by Ogilvie:
If you are still having problems after you install the UDF 2.5 driver you can test to see if the problem is whether or not:

A. You have a UDF 2.5 driver problem
or
B. Your drive is just unable to read blu ray discs.

You can test by getting a blank DVD5 and Burning something to it (it doesn't matter what) and making sure you burn it as a UDF 2.5 disc (I would use imgburn for this). After burning reinsert the disc and see if you can read the contents in windows explorer. If you correctly have the UDF 2.5 driver installed you WILL be able to read the contents. (What you have done is create a DVD which uses the BLU RAY file system) If the DVD5 works but Blu rays do not then your drive must be faulty as it can not read blu ray discs, yet has the correct driver installed to do so.

Also have you tried uninstalling the drive in your device manager and rebooting the PC. This will reinstall the drivers again. It may make a difference, It is windows after all.....
Well, I tried to (attempt to burn a DVD5 disc as you suggested but, even after perusing the Imgburn forums, I couldn't figure out how to change the format output so I wasn't able to test your suggestion.

I did follow the suggestion to use the command line to locate my TEMP folder and was able to see the two files mentioned. I clicked Install and then tried to play a BR movie but PowerDVD just crashes each and every time I try. It does however show up in Windows Explorer, so it sees the contents of the disc, for what that's worth.

What should I try next? TYIA for the continued help!
#41
Ogilvie Suspended due non-functional email address
It probably doesn't matter any more but for your reference to burn a UDF 2.5 disc with imgburn see here:

http://wayhighlevel.googlepages.com/IMGB...-full;init:.JPG

Dont forget to reset settings if you are going to burn a disc for any other purpose.

As for playback of blu ray with PowerDVD, this is where it gets tricky. The version of PowerDVD I received with my drive has never worked for playing Blu Ray movies. I have full HDCP compliance wth all of my components and yet PowerDVD refuses to play any BD movies whether I have ANYDVDHD enabled or not.

I use the drive to archive my BD movies to HDD and play them from there with Media Player Classic Home Cinema edition (free). I use TSmuxer to strip out all the stuff I dont need which keeps each movie at 30gb or below (sometimes down to 17GB).

Slysoft's own player "slyplayer" will be out at some point. Coupled with ANYDVDHD it will probably rival the capabilities of any stand alone BD player.

Core I7 920 @ 4ghz / Gigabyte EX58 Extreme / 6 x 2GB Kingston HyperX DDR3 / NH-U12P SE1366 in Push-Pull
Coolermaster HAF922 / Cooler Master Ultimate 1100W / Windows XP Pro SP3 - Windows 7 Ultimate X64
LG GGW-H20L - LG GSA-H62N / 3 x Western Digital WD Caviar Black 1TB 1 x Seagate Barracuda 500GB
ATI HD5850 Connected via HDMI to Onkyo TX-SR806 connected via HDMI to Panasonic Viera TH-50PX600A
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