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Nero tech support

Discussion in 'Nero discussion' started by jenlicris, Sep 20, 2005.

  1. jenlicris

    jenlicris Member

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    Has anybody had any luck with Nero tech support? I've been having issues with my Nero program. I've explained it in other posts. Every body here on the forum have been very helpful, however my problem still hasn't been solved. I'll try to be brief. The issue is that I can't burn to dash media no matter what brand I use. I've tried from the best quality which includes Ty Yuden, Maxell, Verbatim, Fuji & TDK but it always shows burn failed. I've tried copying from my hard drive as well as copy on the fly & it's always the same "error" I decided to email Nero tech support & explained all of the issues as well as sending them log files.I wasn't to pleased with their response because I think I explained the obvious to them which would be trying better quality discs.I'm submitting their response as well as another long log file. Thanks all,
    Jenlicris
    PS. I'm not sure if the response from Nero can be viewed.
    <img src="http://i20.photobucket.com/albums/b233/jenlicris/ErrorLarge.jpg" alt="Image hosted by Photobucket.com">





    Windows XP 5.1
    IA32
    WinAspi: File 'Wnaspi32.dll': Ver=4.60 (1021), size=45056 bytes, created 9/10/1999 5:06:00 AM
    ahead WinASPI: File 'G:\Program Files\nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
    Nero Version: 6.6.0.16
    Internal Version: 6, 6, 0, 16b
    (Nero Express)
    Recorder: <LITE-ON DVDRW SOHW-1633S>Version: BS0S - HA 1 TA 1 - 6.6.0.16
    Adapter driver: <atapi> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ATAPI
    CD-ROM: <LITE-ON DVD SOHD-167T >Version: 9S19 - HA 1 TA 0 - 6.6.0.16
    Adapter driver: <atapi> HA 1

    === Scsi-Device-Map ===
    DiskPeripheral : IC35L090AVV207-0 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : LITE-ON DVD SOHD-167T atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : LITE-ON DVDRW SOHW-1633S atapi Port 1 ID 1 DMA: On

    === CDRom-Device-Map ===
    LITE-ON DVD SOHD-167T D: CDRom0
    LITE-ON DVDRW SOHW-1633S E: CDRom1
    LITE-ON DVDRW LDW-851S F: CDRom2
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 1022MB (1046528kB)
    Free physical memory: 682MB (698860kB)
    Memory in use : 33 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    20.9.2005
    DVD-Copy on the fly
    8:56:37 PM #1 Text 0 File Reader.cpp, Line 127
    Reader running

    8:56:37 PM #2 Text 0 File Writer.cpp, Line 122
    Writer LITE-ON DVDRW SOHW-1633S running

    8:56:37 PM #3 Text 0 File DVDCopy.cpp, Line 293
    DVD Track-Information from source disc:
    Media Type: DVD+R
    S01 T01 Con 0x04 Start 0 Len 1312496 (gap 0) Blank 0 Res 0 Dmg 0 Open Trk 0 Mode TRM_DATA_MODE1 (0)

    8:56:37 PM #4 Text 0 File DVDCopy.cpp, Line 406
    Max -1 tracks of 1 allowed to copy
    1: 0 - 1312496 = 1312496, TRM_DATA_MODE1, block size 2048, read opt 0 (no read options)

    8:56:37 PM #5 Text 0 File Burncd.cpp, Line 3233
    Turn on Disc-At-Once, using DVD media

    8:56:37 PM #6 Text 0 File DlgWaitCD.cpp, Line 270
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 1312495 (291:39.70, 2563MB)

    8:56:37 PM #7 Text 0 File DlgWaitCD.cpp, Line 282
    Write in overburning mode: NO (enabled: CD)

    8:56:37 PM #8 Text 0 File DlgWaitCD.cpp, Line 2483
    Recorder: LITE-ON DVDRW SOHW-1633S, Media type: DVD-R
    Disc Manufacturer: MXL RG - 02
    Disc Application Code: 64, Disc Physical Code: 193

    8:56:37 PM #9 Text 0 File DlgWaitCD.cpp, Line 448
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    8:56:37 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 838
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 (1 - Data (mode 1))
    2 indices, index0 (150) not provided
    original disc pos #0 + 1312496 (1312496) = #1312496/291:39.71
    not relocatable, disc pos for caching/writing not required/not required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1312496 blocks [LITE-ON DVDRW SOHW-1633S]
    --------------------------------------------------------------

    8:56:38 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1051
    Prepare recorder [LITE-ON DVDRW SOHW-1633S] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x40; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 2687991808, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    1312496 | lead-out | 1 | 0x41 | 0x00

    8:56:38 PM #12 Phase 36 File dlgbrnst.cpp, Line 1832
    Burn process started at 4x (5,540 KB/s)

    8:56:38 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 2654
    Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

    8:56:38 PM #14 Text 0 File DVDR.cpp, Line 2379
    Recording mode: Sequential Recording Mode

    8:56:38 PM #15 Text 0 File Mmc.cpp, Line 21708
    Set BUFE: Buffer underrun protection -> ON , SMART-BURN : ON

    8:56:38 PM #16 Text 0 File DVDR.cpp, Line 2534
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    8:56:38 PM #17 Text 0 File Cdrdrv.cpp, Line 8862
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 0 h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Start sector number of the current Border-Out: 0 h
    Start sector number of the next Border-In: 0 h
    Media Specific [16..63]:
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    8:57:25 PM #18 Text 0 File Cdrdrv.cpp, Line 1286
    20:57:25.421 - LITE-ON DVDRW SOHW-1633S\H1 T1 : Queue again later

    9:01:10 PM #19 SCSI -1046 File Cdrdrv.cpp, Line 1434
    SCSI Exec, HA 1, TA 1, LUN 0, buffer 0x0B7D0000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x02 (KEY_NOT_READY)
    Sense Code: 0x30
    Sense Qual: 0x05
    CDB Data: 0x2A 0x00 0x00 0x00 0x34 0x60 0x00 0x00 0x20 0x00 0x00 0x00
    Sense Data: 0x70 0x00 0x02 0x00 0x00 0x00 0x00 0x0A
    0x00 0x00 0x00 0x00 0x30 0x05

    9:01:10 PM #20 CDR -1046 File Writer.cpp, Line 311
    Illegal disc

    9:01:10 PM #21 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    9:01:11 PM #22 Text 0 File ThreadedTransfer.cpp, Line 222
    conversion idle, stopping reader

    9:01:14 PM #23 Text 0 File DVDR.cpp, Line 2774
    EndDAO: Last written address was 13407

    9:01:14 PM #24 Phase 38 File dlgbrnst.cpp, Line 1832
    Burn process failed at 4x (5,540 KB/s)


    Existing drivers:
    File 'Drivers\ASPI32.SYS': Ver=4.60 (1021), size=25244 bytes, created 9/10/1999 5:06:00 AM
    File 'Drivers\PXHELP20.SYS': Ver=2.03.18a, size=20576 bytes, created 3/19/2005 10:06:32 PM (Prassi/Veritas driver for win 2K)
    File 'Drivers\atapi.sys': Ver=5.1.2600.1106 (xpsp1.020828-1920), size=86912 bytes, created 8/29/2002 2:27:50 AM (Adapter driver for rec)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
    Last edited: Sep 20, 2005
    jenlicris, Sep 20, 2005
    #1
  2. creaky

    creaky Moderator Staff Member

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    still can't see any of your piccies, they come back with 'page not found'. anyway, can't see anything wrongly set in that latest logfile there, so all i can think at this point is your drive might be in need of a swapout..
     
    creaky, Sep 20, 2005
    #2
  3. colw

    colw Active member

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    You log suggests that you are attempting to copy a + format disk on the fly - there may be problems with this copy - would suggest trying to rip to hard disk first and then try burning to - format
    _____________________________________________________________________
    DVD-Copy on the fly
    8:56:37 PM #1 Text 0 File Reader.cpp, Line 127
    Reader running

    8:56:37 PM #2 Text 0 File Writer.cpp, Line 122
    Writer LITE-ON DVDRW SOHW-1633S running

    8:56:37 PM #3 Text 0 File DVDCopy.cpp, Line 293
    DVD Track-Information from source disc:
    Media Type: DVD+R
     
    colw, Sep 21, 2005
    #3
  4. creaky

    creaky Moderator Staff Member

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    ah, i should have been more clear in my previous reply. jenlicris is having ongoing problems, it's just -R discs that present a problem, +R discs of various descriptions work fine, just not any -R discs...
     
    creaky, Sep 21, 2005
    #4

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