Sorry, but I gotta say this. I have sent these guys probably a dozen emails (everyone, customer service, sales, tech support) and have gotten no response (other that automated email replies). Their phone number is bogus (rings, answers, static, disconnects). Nothing is working there. I was trying to clarify an upgrade, but am getting nothing. Is there really a Nero. I have pretty much had it with these guys. How can you do business like this. I know this is a Nero forum, but if you didn't go with Nero, who would be your other choice.
If you are having problems with your Nero progams then have you tried posting them on this forum?, there are a lot of very clever people here who give their time freely to help. There are quite a few alternatives to Nero but first "Hit" a/d with your problem
@rnsmithad From their website: To contact Customer Service by Phone, call (818) 956-7551. Available Monday – Friday, 8:00am – 5:00pm PST. I've actually called and spoke with someone at Nero (Calif location) but it's been over a year. There was also a Craig from Nero who used to post at aD. I've used Nero for so long I have no idea what other prog I'd use.
@rnsmithad I may be wrong, but I think in order for Nero Tech Support to help you, they have to verify that you have a legit Nero serial number first. I remembered 6 months ago or so, I was having a codec issues with Nero ShowTime player. I can play one of my AVI file (movie) with no picture, but the audio is perfect. So I went to their Support site, and I have to provide my Nero Serial and tell them what's wrong. After 8 - 10 hours, I did get a reply back from the Support staff saying that I need to have K-Lite Codec Pack install in order to fix the issue, and so I did and it worked. I can't really say much -- perhaps you just need to wait a little longer and see if someone at the Support Staff will eventually get back to you.
alkohol- Yes you are right, you do need a serial number for technical support. I did get one response from them, to my very first email. This is why I was encouraged, and was interested in purchasing an upgrade to my OEM version -- and why I sent sales an email requesting clarification on the upgrade price. I also sent tech support a copy of my LOG file, at their request, but never got a response back. gwendolin - yes, this forum was another reason I was very interested in the Nero software. I have sent numerous emails to sales and customer service over a period of 3-4 days -- all have gone unanswered, except the 3 or 4 that received an automated response. Normally sales or customer service is quick to respond -- so I don't understand the problem. I also sent tech support a couple of other emails, just asking them to pass my request on to sales or customer service, but nothing. binkey7 - Yes, that is the phone number I used (1-818-956-7551), I even have it memorized because I dialed it so many times (answer, static, disconnect). I guess I should just give up on Nero and put all of this behind me. Still looking for a alternative solution if anyone has any suggestions.
the other posters (and myself) can no doubt get you working in no time. your username sounds familiar so i'm probably subscribed to a thread of yours already but they're all a blur, but don't mind searching for the relevant thread when i've done my rounds around here
