Three days ago my desktop was infected with the infamous Spyware Sheriff and some other junk which keeps sending random emails in rapid succession (detected by my Norton's antyvirus) I have spent many hours trying to resolve the problem using Norton, Ad-Aware, Spyware Doctor and, operating from the SAFE MODE, I seem to be able to clear all the infections but when I go back to normal, as soon as I reconnect the network cable, everything comes back. I am posting a HighjackThis log. I would GREATLY appreciate any help and guidance I can get. Best regards, Art. Logfile of HijackThis v1.99.1 Scan saved at 9:33:30, on 1/21/2006 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe C:\WINDOWS\System32\wdfmgr.exe C:\Program Files\UPHClean\uphclean.exe C:\WINDOWS\System32\hphmon03.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\SCANJET\PrecisionScanPro\HPLamp.exe C:\Program Files\Microsoft IntelliType Pro\type32.exe C:\WINDOWS\System32\taskswitch.exe C:\WINDOWS\System32\hpha1mon.exe C:\Program Files\Ahead\InCD\InCD.exe C:\WINDOWS\System32\kernels64.exe C:\Program Files\Spyware Doctor\swdoctor.exe c:\Program Files\Internet Explorer\IEXPLORE.EXE C:\WINDOWS\System32\wuauclt.exe C:\WINDOWS\System32\vxh8jkdq2.exe C:\WINDOWS\System32\vxh8jkdq7.exe C:\Program Files\SpySheriff\SpySheriff.exe C:\WINDOWS\System32\r4.exe C:\s.exe C:\WINDOWS\System32\x_ice.exe C:\e.exe c:\Program Files\Internet Explorer\IEXPLORE.EXE C:\WINDOWS\System\svwhost.exe C:\Windows\Explorer.exe C:\WINDOWS\inet20004\services.exe C:\WINDOWS\System32\vxgame4.exe C:\WINDOWS\System32\vxgame4.exe C:\WINDOWS\System32\wbem\wmiprvse.exe C:\Program Install Temp\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = F3 - REG:win.ini: run=C:\WINDOWS\inet20004\services.exe F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file) O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll O2 - BHO: CM BHO - {6379A99A-9102-446C-A837-0623E1810D75} - C:\Program Files\Crystalys media\cm.dll O2 - BHO: (no name) - {78364D99-A640-4ddf-B91A-67EFF8373045} - C:\WINDOWS\System32\msnscps.dll O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: CM Band - {159C2E51-9823-11D2-8DDC-D84A1B4ACD4D} - C:\Program Files\Crystalys media\cm.dll O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [HP Lamp] C:\SCANJET\PrecisionScanPro\HPLamp.exe O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe" O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe O4 - HKLM\..\Run: [HPHA1MON] C:\WINDOWS\System32\hpha1mon.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels64.exe O4 - HKLM\..\Run: [WindowsUpdateNT] C:\WINDOWS\System\svwhost.exe /s O4 - HKLM\..\Run: [Microsoft Office] C:\WINDOWS\System32\msvcp.exe O4 - HKLM\..\Run: [CMLoader] rundll32.exe "c:\program files\crystalys media\cm.dll",MakeInjection O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20004\services.exe O4 - HKLM\..\Run: [BatSrv] C:\WINDOWS\batserv2.exe O4 - HKCU\..\Run: [WindowsUpdateNT] C:\WINDOWS\System\svwhost.exe O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe O4 - HKCU\..\Run: [SpySheriff] C:\Program Files\SpySheriff\SpySheriff.exe O4 - HKCU\..\Run: [WindowsUpdate] C:\WINDOWS\System\svchost.exe /s O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20004\services.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\WINDOWS\System32\shdocvw.dll O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\WINDOWS\System32\shdocvw.dll O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{DFBB335D-721F-4A32-9A8C-3A6445ACB9AA}: NameServer = 192.168.1.1 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: htproc - C:\WINDOWS\SYSTEM32\htproc32.dll O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll O20 - Winlogon Notify: sndu32 - C:\WINDOWS\SYSTEM32\sndu32.dll O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing) O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
