I am still with the Pnnacle Studio 9 version with all its upgraded versions. I had lots of problems with this until I upgrade my PC to the best I can afford and now Studio 9 is better - The prescribed hardware that Pinnacle prescribed for this 9 version was defnatly not good enough because of memory problems causing all the problems. Today's newest hardware make it really ok to work with pinnacle ver. 9... When I look at all the problems I see in here with the newest studio and the fact that studio only give me two lines where I can put on film to edit I am planning on moving over to Adobe premier Pro - because I can have 99 lines to edit with - The problem is - With The Pinnacle Studio I use with all its attachments is doing producing such an excellent product that I wish Pinnacle could have had those 99 lines on the editing bank to edit more film at the same time... But I could just imagine how slow it will get because of it using the memory of the CPU

cazunigar,

Check outThis FAQ. It is not specifically for the exact problem you are having, but the steps given still might be helpful.

shzk,

I am sorry if Studio is not suiting your needs. We are continuusly trying to improve upon it to make it as good and robust as possible.

I just got Studio 11 deluxe. Install went smooth although it took forever. Worked on a project in Standard Def for about 50 min. Everything worked fine and ran well. Either it's my computer or the software but this version runs much faster than the older versions. No crashes or glitches. I'm running Vista on a quadcore with 4gigs ram and a 512 Gforce 9600GT video card. So far it's quick and painless.

I've had Pinnacle studio 11 plus patch for some months now and have spent most of that time trying to get the software to work. I've had some tech support but the problem was not resolved. I get a hang up 95% of the time when I I try to make a disc and as far as I'm concerned the whole thing has been a waste of time and money. I was an avid studio 10 supporter but I think Pinnacle have lost the plot. As for upgrading to Pinnacle 12, no thanks, I'll buy Vegas.

nigyoung,

I'm very sorry to hear that you had problems with Studio version 11. Many problems can be handled quickly by the support team. More difficult issues can take some time if they prove to be troublesome. If you reply back with your support case number I can look into what may have happened in your case.

In your particular case, it sounds like you are having an issue where the software hangs when making a disc. If the hanging occurs during the rendering process, check out this FAQ:

Click here for the Render Hang FAQ

If the rendering completes and the hanging occurs during the actual burning, please see this FAQ:

Click here for the Burn Problems FAQ

I have downloaded patches etc but I would ask one thing. There are patches under 4.16.2008 'Hardware Installers for Pinnacle and Dazzle video devices'. "Studio 11 Downloads" When you click on that icon and the list of downloads comes up there are NONE specifically named for Studio 11. Is there a code or something or do you just download anyone and try it.
I may sound like I'm whining but you potentially have a great product, plenty of candy with it, easy to use and fast but it just doesn't work in all situations. WELL YOU NEED TO MAKE IT WORK IN ALL SITUATIONS.

I thought it may have just been me but if you follow forums on the product (not just on this site) there are many, many dissatisfied customers out there.
I have worked with your support team and they have been very good but the problem was not resolved. I'll try and find my support number and forward that back to you.
So my advice to Pinnacle is forget all the whiz bang things and concentrate on getting the program to a point where it works in most, if not all, situations, other programs do.
I won't be progressing to Studio 12 but I am happy to try and resolve the problems with Studio 11 and if it can be solved then I may think of updating. If not then I'm afraid it will be another product that I'll purchase.

I bought studio 11 @ a month ago, but just got to use it. I have updated it to 11.1.2, but having burn problems. In make movie it renders the movie OK, but the burn always fails. The tech support at Pinnacle is bad. eventhough I told tech that it renders good, still he wanted me to change setting to 5000 instead of Auto, I did but did not help. Then he wanted me disable all "services" and "start" processes, that did not help. He wanted to uninstall Roxio, nero and any other burning software, I did uninstall Roxio and nero, that did not help, disabled Anti-Virus software, no help.

Also once it has burning problem then it puts the DVD drive in condition that the drive does not work, I have to shutdown the computer. I changed DVD drive to new one that I bought, no help. I can render and create the file, shut down computer, restart and then I can burn the image with reinstalled Nero, but not with Pinnacle.

I have also implemented suggestions in pinnacle burn proble FAQ.

Any body including Pinnacle who can help me, would be appreciated.

I have upgraded to Studio 12 and it works great. I only wish they didn't soak me for Studio 11 and then come out with Studio 12 so quickly. Anyhow, Studio 12 does what it says it will do, and has so much more that it offers, I am glad I upgraded.