Error [Device not Available]

Discussion in 'Nero discussion' started by Steve7481, May 27, 2006.

  1. Steve7481

    Steve7481 Member

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    I've been getting the error pretty frequently or at least I'm guessing that is the error that is not letting my DVDs fully burn. The amount of the DVD that burns varies and is playable up until a certain point. I thought maybe it was the files but after another try or 2 the DVD will burn with no problems. Here is a log of the most recent burn that I attempted:

    I apologize in advance if I posted too much of the log. I'm new, actually this is my first post I believe, and am not 100% sure as to what needs posted and whatnot. Any help would rock.

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 9/25/2005 7:11:20 PM

    NT-SPTI used
    Nero Version: 7.0.0.0
    Recorder: <PHILIPS DVD+-RW DVD8701> Version: 5D24 - HA 1 TA 0 - 7.0.0.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
    Connected to MMC as unknown drive with class-nr : 1
    Drive is autodetected - recorder class: 
    CD-ROM: <PHILIPS DVD+-RW DVD8701 >Version: 5D24 - HA 1 TA 0 - 7.0.0.0
    Adapter driver: <IDE> HA 1

    === Scsi-Device-Map ===
    CdRomPeripheral : PHILIPS DVD+-RW DVD8701 atapi Port 0 ID 0 DMA: Off
    CdRomPeripheral : PHILIPS DVD+-RW DVD8631 atapi Port 0 ID 1 DMA: Off
    DiskPeripheral : ST380819AS atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : SCSIVAX DVD/CD-ROM 2.7a Vax347s Port 3 ID 0 DMA: Off

    === CDRom-Device-Map ===
    PHILIPS DVD+-RW DVD8701 D: CDRom0
    PHILIPS DVD+-RW DVD8631 E: CDRom1
    SCSIVAX DVD/CD-ROM H: CDRom2
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 73400320 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 502MB (514124kB)
    Free physical memory: 178MB (182828kB)
    Memory in use : 64 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    23.5.2006
    UDF/ISO compilation
    10:30:40 AM #1 Phase 112 File dlgbrnst.cpp, Line 1724
    DVD-Video files reallocation started

    10:30:40 AM #2 Phase 114 File dlgbrnst.cpp, Line 1724
    DVD-Video files reallocation completed (no file modified)

    10:30:40 AM #3 Text 0 File Isodoc.cpp, Line 6410
    UDF document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    UDF Mode : UDF/ISO bridge
    UDF Revision : 1.02
    UDF Partition Type : physical
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet :FALSE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE
    Write ISO9660 ;1 file extensions : TRUE

    10:30:41 AM #4 Phase 111 File dlgbrnst.cpp, Line 1724
    DVD-Video files sorted

    10:30:41 AM #5 Text 0 File ThreadedTransfer.cpp, Line 525
    ReadBuffer-Pipe got 262144KB of Memory

    10:30:41 AM #6 Text 0 File Reader.cpp, Line 124
    Reader running

    10:30:41 AM #7 Text 0 File Writer.cpp, Line 113
    Writer D: PHILIPS DVD+-RW DVD8701 running

    10:30:41 AM #8 ISO9660GEN -11 File Geniso.cpp, Line 3304
    First writeable address = 0 (0x00000000)

    10:30:41 AM #9 ISO9660GEN -11 File Geniso.cpp, Line 3304
    First writeable address = 0 (0x00000000)

    10:30:41 AM #10 Text 0 File Burncd.cpp, Line 3301
    Turn on Disc-At-Once, using DVD media

    10:30:41 AM #11 Text 0 File DlgWaitCD.cpp, Line 277
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 2286143 (508:01.68, 4465MB)

    10:30:41 AM #12 Text 0 File DlgWaitCD.cpp, Line 289
    Write in overburning mode: NO (enabled: CD)

    10:30:41 AM #13 Text 0 File DlgWaitCD.cpp, Line 2568
    Recorder: PHILIPS DVD+-RW DVD8701, Media type: DVD+R

    10:30:41 AM #14 Text 0 File DlgWaitCD.cpp, Line 456
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    10:30:41 AM #15 Text 0 File ThreadedTransferInterface.cpp, Line 846
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 2286144 (2286144) = #2286144/508:1.69
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286144 blocks [D: PHILIPS DVD+-RW DVD8701]
    --------------------------------------------------------------

    10:30:41 AM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1058
    Prepare recorder [D: PHILIPS DVD+-RW DVD8701] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4682022912, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    2286144 | lead-out | 1 | 0x41 | 0x00

    10:30:41 AM #17 Text 0 File SCSIPassThrough.cpp, Line 34
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    10:30:41 AM #18 Phase 24 File dlgbrnst.cpp, Line 1724
    Caching of files started

    10:30:41 AM #19 Text 0 File Burncd.cpp, Line 4129
    Cache writing successful.

    10:30:41 AM #20 Phase 25 File dlgbrnst.cpp, Line 1724
    Caching of files completed

    10:30:41 AM #21 Phase 36 File dlgbrnst.cpp, Line 1724
    Burn process started at 8x (11,080 KB/s)

    10:30:41 AM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2669
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    10:30:42 AM #23 SPTI -1066 File SCSIPassThrough.cpp, Line 306
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x24
    Sense Qual: 0x00
    CDB Data: 0xAD 00 00 00 00 00 00 00 08 04 00 00
    Sense Area: 0x70 00 05 00 00 00 00 12 00 00 00 00 24
    Buffer x03d9e000: Len x804

    10:30:42 AM #24 Text 0 File DVDPlusRW.cpp, Line 666
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    10:59:08 AM #25 SPTI -600 File SCSIPassThrough.cpp, Line 306
    CdRom0: SCSIStatus(x00) WinError(121) NeroError(-600)
    Sense Key: 0x00 (KEY_NO_SENSE)
    Sense Code: 0x00
    Sense Qual: 0x00
    CDB Data: 0x2A 00 00 12 EF E0 00 00 20 00 00 00
    Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00
    Buffer x05290000: Len x10000
    0x00 00 01 BA 44 16 DD 70 F4 79 01 89 C3 F8 00 00
    0x01 E0 07 EC 81 00 00 0A 68 D5 BA AD DA A9 04 AA
    0x41 A8 50 68 A8 AB 21 6D 24 60 DF 26 42 48 6D 75

    10:59:08 AM #26 CDR -600 File Writer.cpp, Line 302
    Device not available
    D: PHILIPS DVD+-RW DVD8701

    10:59:08 AM #27 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    10:59:10 AM #28 Text 0 File ThreadedTransfer.cpp, Line 222
    conversion idle, stopping reader

    10:59:28 AM #29 Phase 38 File dlgbrnst.cpp, Line 1724
    Burn process failed at 8x (11,080 KB/s)


    Existing drivers:
    File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 4:07:32 PM
    File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 8/19/2005 6:00:00 AM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.09a, size=46080 bytes, created 8/19/2005 6:00:00 AM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
    Last edited: May 27, 2006
  2. binkie7

    binkie7 Moderator Staff Member

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    The Nero are logs are long but it's better to post the whole thing. Wait til you see one from Nero Vision :)
    1st thing - let's edit out the serial # - don't need someone else getting it! It begins w/ 1C.
    Update your Nero to 7.0.8.3. Here's a link:
    http://www.filehippo.com/download_nero_7_premium/?845
    Let's turn DMA back on. Here's a guide:
    http://forums.afterdawn.com/thread_view.cfm/260038
    Your drive isn't fully recognizing the media you are using only that it's a +R. What brand are you using?
    Is this a Dell pc? Your drives are probably BenQ but if this is a Dell you would need to use Dell supported firmware otherwise the warranty would be void. Still under warranty?
    Try 4x.
    Nero & Roxio don't always play well together. Uninstall Roxio and run the clean.
    http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml
    Try these suggestions. Let us know how it turns out good bad or otherwise!
     
  3. LOCOENG

    LOCOENG Moderator Staff Member

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    Please remove your serial number, it is at the top of your log and begins with 1C82

    DMA should be enabled for all drives. Here is a guide courtesy of alkohol to get it enabled: http://forums.afterdawn.com/thread_view.cfm/260038

    You are attempting to burn too close to the edge of the disc, reduce your target size in DVD Shrink or Recode (whichever you use) to 4300.

    This should be a three line paragraph that would include the MID of your media...it's not there. Usually a firmware upgrade will fix this, but I couldn't find a current firmware listed for your drive. I did see that your 8701 is actually a rebadged BenQ 1640. If you are interested in crossflashing your phillips which isn't being supplied with firmware updates to one that is, here is the thread for you: http://club.cdfreaks.com/showthread.php?t=164612&highlight=8701

    This is Roxio's driver, it is known to cause problems with Nero. My suggestion is remove Roxio in it's entirety via this removal tool: http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml

    EDIT: Ya got me again Binkie...LOL

     
    Last edited: May 27, 2006
  4. binkie7

    binkie7 Moderator Staff Member

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    @LOCOENG
    Dang - knew I missed something b/4 I hit reply - Target size!! Good catch!
     
  5. LOCOENG

    LOCOENG Moderator Staff Member

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    Thank you, not a big miss though.
     
  6. Steve7481

    Steve7481 Member

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    Ok I will give those ideas a shot. Question though: Is there a way to keep Roxio? Nero gives me problems when trying to burn MP3 discs which is why I installed Roxio. I would get a "dedicated plugin needed" error with certain MP3s when I used Nero.

    Also my PC is a Dell that I purchased a few months back.
     
  7. LOCOENG

    LOCOENG Moderator Staff Member

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    LOL...we knew that.

    Just one question, why do you want to keep Roxio? It causes so many conflicts with so many other programs. Here is a plugin package for Nero: http://www.cole2k.net/?display=NPI Give it a try and see if it corrects your problems when burning MP3's.
     
  8. binkie7

    binkie7 Moderator Staff Member

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    @Steve7481
    What media are you using?
    You can try the rest of the suggestions 1st and if you still get the error than you may need to uninstall Roxio.

    Question though did this problem start after Roxio was installed?

    The other weird thing about the log esp. since this is a newer Dell is the hard drive is on the secondary ide channel and the dvd drives are on the primary. Usually it's the other way around. Just makes me wonder if they set everything correctly and securely.
     
  9. Steve7481

    Steve7481 Member

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    I'm using Memorex for the time being. I keep saying I need to get some Tayo discs but keep putting it off or forgetting. I did "attempt" to install another burner that I had previously. Doesn't seem to work all that well then again maybe it was due to Roxio. I'm not quite sure. I uninstalled Roxio and am about to run the Zap.
     
  10. Steve7481

    Steve7481 Member

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    Just wondering why I don't wanna update Nero to the most recent update that's listed on the page that I was linked to.
     
  11. gwendolin

    gwendolin Senior member

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    I will come in here with my "standard" reply, believe me 7.2.0.3 is a shocker, this is my advice for those who ALREADY have it.
    Nero API version: 7.2.0.3

    This latest version of Nero is full of bugs, I recommend you uninstall, run this clean tool http://ww2.nero.com/nero7/enu/Nero7_CleanTool.html and then install 7.0.8.2 a more stable version from here
    http://www.filehippo.com click on Nero 7.2.0.3 and then select 7.0.8.2 for a bug free version
     
    Last edited: May 27, 2006
  12. Steve7481

    Steve7481 Member

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    I'm in the process of downloading 7.0.8.2. My connection has been bad lately so it'll be a good bit. Anything else I should do before I install that version? Should I uninstall my previous version? Will my serial still be good to go? I've ran the Roxio cleaner. Should I do that DMA before or after the new install?

    Sorry for all the many dumb questions. I just don't really have a clue.
     
  13. binkie7

    binkie7 Moderator Staff Member

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    Version 7.0.8.2 seems to be more stable as gwen said. The audio conversion/ cd copy doesn't thrill me.

    Now those memorex - I think you know the answer to that:)

    Yes turn the DMA back on - before or after you install Nero. Doesn't matter. You can install the new version over the current one. Your serial should be recognized. Just write it down in case.
    Then try again and let's us know how it went.
    If it fails again post the new log.





     
  14. Steve7481

    Steve7481 Member

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    Is this going to be a problem when I do the whole deal with the DMA?
     
  15. binkie7

    binkie7 Moderator Staff Member

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    No it won't be a problem - your hard drive is on.
    You'll just do it for the primary ide channel which is the port the drives are on that are off.

     
  16. Steve7481

    Steve7481 Member

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    Should I still do that?
     
  17. binkie7

    binkie7 Moderator Staff Member

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    I normally don't say this but since this is a Dell still under warranty hold off on flashing this w/ a BenQ firmware.
    Let's make sure DMA gets back on.
    Even if you get another failure after all the other suggestions(we're talking memorex here) we can check and make sure you're still not getting device not ready error.
    Do you have any other discs besides memorex?
     
  18. Steve7481

    Steve7481 Member

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    Unfortunately no. I've never had problems with them in the past. Granted I'm having some problems lately. I've had some Memorex discs that have lasted me 2 years or more. But I've went ahead and turned the DMA and did everything in that thread for my primaries. Everything seemed to go OK with the restart and reinstalling. I have the version of Nero that you suggest. I'm gonna go ahead and try a burn and let it go while I'm at work. I work the good ol' graveyard shift. Hopefully things will go smooth. I'll check back tomorrow and let ya know how things go.
     
  19. binkie7

    binkie7 Moderator Staff Member

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    Hopefully it will go smooth!
    Let us know how it goes.

    Oh since you've probably in the US (midnite shift time) check out this site for Taiyo Yuden:
    http://supermediastore.com
    Or Best Buy, Staples etc. have weekly sales. For good stuff usually 14.99 for 50 - look for Verbatim or made in Japan Fuji, Sony or Maxell.
     
  20. Steve7481

    Steve7481 Member

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    Well I just got home and saw that my burn had completed successfuly. I actually used a different method that usually didn't work. Usually I use DVD Shrink to just copy the files to a folder and then I open Nero separately and create the DVD b/c if I used both my burners to just rip the DVD and then burn right away it never seemed to work. Regardless though it did work but it took an hour and a half. A friend of mine says it takes him under an hour total. Is there a way to check is everything is A-OK with both my burners and everything is optimal?
     

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