Hello, my Internet Explorer has been hijacked. It always points to www.syssecuritysite.com and I also have an exclamation mark with a yellow triangle that is constantly blinking on my task bar next to the clock. How do I get rid of this? Please help!!!!
Hi Please post a HijackThis log to here. Instructions for posting -> http://forums.afterdawn.com/thread_view.cfm/263784 (steps 3-5)
Here's the HiJack log. Thank you so much for your help!!!! Logfile of HijackThis v1.99.1 Scan saved at 8:41:30 AM, on 7/2/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\atmclk.exe C:\WINDOWS\system32\dcomcfg.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\McAfee.com\VSO\mcvsshld.exe C:\Program Files\McAfee.com\VSO\oasclnt.exe C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe C:\Program Files\HP DVD\Umbrella\DVDTray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\Program Files\Lexmark 7100 Series\lxbxmon.exe C:\Program Files\Lexmark 7100 Series\ezprint.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe C:\WINDOWS\system32\drivers\KodakCCS.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\lxbxcoms.exe C:\Program Files\Internet Explorer\iexplore.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: (no name) - {5f4c3d09-b3b9-4f88-aa82-31332fee1c08} - C:\WINDOWS\system32\hp100.tmp O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: SecurityToolbar - {736b5468-bdad-41be-92d0-22ae2ddf7bcb} - C:\Program Files\Security Toolbar\Security Toolbar.dll O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe" O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" O4 - HKLM\..\Run: [LXBXCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBXtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [lxbxmon.exe] "C:\Program Files\Lexmark 7100 Series\lxbxmon.exe" O4 - HKLM\..\Run: [FaxCenterServer4_in_1] "C:\Program Files\Lexmark 7100 Series\fm3032.exe" /s O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 7100 Series\ezprint.exe" O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKCU\..\Run: [Yahoo! Pager] 1 O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000 O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: lxbx_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbxcoms.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
Ok, you got a smitfraud infection there.... Download SmitfraudFix.zip to your desktop -> http://siri.urz.free.fr/Fix/SmitfraudFix.zip Unzip it (folder named SmitFraudFix) to your desktop: Open the folder SmitfraudFix and doubleclick smitfraudfix.cmd Choose option #1 - Search by typing 1 and pressing "Enter"; a textfile opens and lists the infected files (if those exist) Post the contents of this textfile to here. (Some antiviruses recognises process.exe as a malware. It is not malware, it is a program that stops processes)
I downloaded SmitFraudFix as you suggested and installed it. McAfee said it is a potentially unwanted program. I am assuming that this is what you meant by saying that some antiviruses recognize process.exe as a malware. Here's the log: SmitFraudFix v2.65 Scan done at 9:19:42.00, Sun 07/02/2006 Run from C:\Documents and Settings\Smith Family\Desktop\SmitfraudFix\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT Fix ran in normal mode »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 C:\WINDOWS\system32\atmclk.exe FOUND ! C:\WINDOWS\system32\dcomcfg.exe FOUND ! C:\WINDOWS\system32\hp???.tmp FOUND ! C:\WINDOWS\system32\hp????.tmp FOUND ! C:\WINDOWS\system32\ld????.tmp FOUND ! C:\WINDOWS\system32\ot.ico FOUND ! C:\WINDOWS\system32\regperf.exe FOUND ! C:\WINDOWS\system32\simpole.tlb FOUND ! C:\WINDOWS\system32\stdole3.tlb FOUND ! C:\WINDOWS\system32\ts.ico FOUND ! C:\WINDOWS\system32\1024\ FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Smith Family\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\SMITH~1\FAVORI~1 C:\DOCUME~1\SMITH~1\FAVORI~1\Antivirus Test Online.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files C:\Program Files\Security Toolbar\ FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler] "{af3fd9a8-1287-4159-9212-9a5b4494af70}"="ecosystems" »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End
OK lets get you cleaned then Cleaning instructions: Download and install Ewido Anti-Spyware 4.0 -> http://www.ewido.net/en/download/ -> Open Ewido Anti-Spyware -> Click the Update icon at the top of the window -> Click the Start update button -> Wait for the update to download and install -> Quit the program, we'll use this later. Run HijackThis. Press Do a system scan only, then close all other windows, checkmark the following entries and press Fix checked R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway Restart your computer to the safemode -> http://www.pchell.com/support/safemode.shtml When in safemode, open SmitfraudFix folder and doubleclick the file smitfraudfix.cmd Choose option #2 - Clean by typing 2 and pressing "Enter" in order to remove the infected files. You are asked: "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove your desktop wallpaper and the infected registry keys. The tool checks if wininet.dll file is infected. You might be asked to replace the infected .dll (if found); answer "Yes" by typing Y and press "Enter". The tool might have to restart your computer; if it won't do it, restart your computer back to normal mode. A textfile will appear after the cleaning process, copy this file and paste it to here. Tha log is saved to your local diskdrive, usually C:\rapport.txt. Warning : Running option 2 in a clean computer will delete your desktop wallpaper. -> Open Ewido Anti-Spyware -> Click the Scanner icon at the top of the window -> Click the Settings tab then select Recommended Options and choose Quarantine -> Click the Scan tab -> Select Complete System Scan. The scanning begins. -> When the scan has completed: -> If infections were found you'll be prompted about what to do. -> Please make sure that the Set all elements to is set to Quarantine (in downleft corner of the window) -> Then press Apply all actions and answer yes to all if it asks about something -> Click on the Save Scan Report button and save the scan to your Desktop. -> Copy and paste the scan results into your next post Post the following logs to here: -> a fresh HijackThis log -> Ewido's log -> contents of C:\Rapport.txt
Thank you SOOOO much for all this help. I am finally able to change my homepage and it's no longer going to www.syssecuritysite.com. A couple of questions: - My desktop background is gone. Anything I can do to get it back? - What should I do with the files that Ewido has quarantined? Here's the information you requested. Please let me know if there is anything else I need to change. Thanks again. HIJACKTHIS LOG: Logfile of HijackThis v1.99.1 Scan saved at 6:37:14 PM, on 7/3/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Sygate\SPF\smc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\ewido anti-spyware 4.0\guard.exe C:\WINDOWS\system32\drivers\KodakCCS.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe c:\PROGRA~1\mcafee.com\vso\OasClnt.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe c:\program files\mcafee.com\vso\mcvsshld.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe C:\Program Files\HP DVD\Umbrella\DVDTray.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe C:\Program Files\Lexmark 7100 Series\lxbxmon.exe C:\Program Files\Lexmark 7100 Series\ezprint.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\system32\lxbxcoms.exe C:\Program Files\ewido anti-spyware 4.0\ewido.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe c:\progra~1\mcafee.com\vso\mcvsftsn.exe C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Internet Explorer\iexplore.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe" O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" O4 - HKLM\..\Run: [LXBXCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBXtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [lxbxmon.exe] "C:\Program Files\Lexmark 7100 Series\lxbxmon.exe" O4 - HKLM\..\Run: [FaxCenterServer4_in_1] "C:\Program Files\Lexmark 7100 Series\fm3032.exe" /s O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 7100 Series\ezprint.exe" O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized O4 - HKCU\..\Run: [Yahoo! Pager] 1 O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000 O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: lxbx_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbxcoms.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe EWIDO LOG: --------------------------------------------------------- ewido anti-spyware - Scan Report --------------------------------------------------------- + Created at: 6:34:31 PM 7/3/2006 + Scan result: C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP477\A0060758.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP477\A0060776.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP478\A0060785.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP478\A0060803.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP478\A0060824.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP479\A0061090.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP479\A0061104.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP479\A0061115.exe -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP479\A0061118.tlb -> Downloader.Zlob.wj : Cleaned with backup (quarantined). C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP479\A0061112.exe -> Downloader.Zlob.wk : Cleaned with backup (quarantined). C:\WINDOWS\browser.exe -> Hijacker.Small : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@journalregistercompany.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@advertising[2].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined). C:\Documents and Settings\LocalService\Cookies\smith family@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@adopt.euroclick[2].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@ads.pointroll[2].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). C:\Documents and Settings\Smith Family\Cookies\smith family@statse.webtrendslive[1].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined). ::Report end RAPPORT.TXT file: SmitFraudFix v2.65 Scan done at 17:52:57.46, Mon 07/03/2006 Run from C:\Documents and Settings\Smith Family\Desktop\SmitfraudFix\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT Fix ran in safe mode »»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler] "{af3fd9a8-1287-4159-9212-9a5b4494af70}"="ecosystems" »»»»»»»»»»»»»»»»»»»»»»»» Killing process »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix GenericRenosFix by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files C:\WINDOWS\system32\dcomcfg.exe Deleted C:\WINDOWS\system32\hp???.tmp Deleted C:\WINDOWS\system32\ld????.tmp Deleted C:\WINDOWS\system32\ot.ico Deleted C:\WINDOWS\system32\regperf.exe Deleted C:\WINDOWS\system32\simpole.tlb Deleted C:\WINDOWS\system32\stdole3.tlb Deleted C:\WINDOWS\system32\ts.ico Deleted C:\WINDOWS\system32\1024\ Deleted C:\DOCUME~1\SMITH~1\FAVORI~1\Antivirus Test Online.url Deleted C:\Program Files\Security Toolbar\ Deleted »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning Registry Cleaning done. »»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» End
Ok looks clean Now we can clean Ewidos Quarantine: -> Run Ewido -> Click "Infections" -> Click "Select All" -> Click "Remove finally" -> Close Ewido Now that you're clean, here are some tips how to stay clean. -> Stand Up and Be Counted, Malware Complaints -> http://www.malwarecomplaints.info The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware. -> Clear your system restore -> http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx This will clear the system restore folders from possible malware that was left behind during the cleaning process. Remember to create a new restore point after the cleaning. -> Use CCleaner -> http://www.ccleaner.com Download and install CCleaner. Clean your registry and temporary files with it regularly. -> Use Ad-Aware -> http://www.bleepingcomputer.com/forums/?showtutorial=48 Download and install Ad-Aware. Update it and scan your computer regularly with it. -> Use Ewido -> http://www.ewido.net/en Download and install Ewido. Update it and scan your computer regularly with it. -> Install SpywareBlaster -> http://www.javacoolsoftware.com/spywareblaster.html SpywareBlaster will prevent spyware from being installed to your computer. -> Install MVPS Hosts file -> http://mvps.org/winhelp2002/hosts.htm This prevents your computer from connecting to harmful sites. -> Change your browser to Firefox -> http://www.mozilla.org Firefox is faster, safer and quicker browser than Internet Explorer. -> Keep your systen up-to-date -> http://windowsupdate.microsoft.com Visit Windows Update regularly. -> Keep your antivirus and firewall up-to-date Scan your computer regularly with your antivirus. -> Read this article by TonyKlein -> http://castlecops.com/postlite7736-.html So how did I get infected in the first place? Stay clean
Again, thank you SOOO much for your help. Just one more question: how do I get rid of Process.exe now? McAfee definitely does not like this file. McAfee tells me it's located at C:\Windows\SYSTEM32\Process.exe but it can't clean or delete it! Thanks!
What do you mean when you say that you can't delete it? Do you get an error message? Have you tried restarting your pc before deleting it? Or does McAfee start the alarming if you try to delete the file ?
Well, I can't delete the file through McAfee. It says it can't be deleted or cleaned. So I go to START>SEARCH and I search for Process.exe. Nothing comes up. So I can't find the file in order to manually delete it.
