Samsung's service is disappointing

Discussion in 'Samsung discussion' started by Nephilim, Jul 18, 2006.

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  1. Nephilim

    Nephilim Moderator Staff Member

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    Two weeks ago I obtained an RMA for my T809 because it wouldn't pair with any bluetooth device. I just got my T809 back and straight out of the box it still won't pair.

    I called Samsung and they're trying to say there was nothing wrong with the phone but they reflashed the software and reset the WAP anyway and the phone tested fine when they sent it back. I doubt they even looked at the damn phone. Now they want me to send the thing back and I'm wondering what the hell for? They already said the phone was fine and they did everything they could so what's sending it back going to do other than make me go another two weeks without my phone?

    Has anyone else had to deal with Samsung's repair department? I'm about to hit every mobile phone forum I can find letting folks know about this and see if I'm the only one.
     
    Nephilim, Jul 18, 2006
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  2. nanaman

    nanaman Member

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    Thing is, what else can you do ? Apart from send it back to get fixed...again. I have sent a camera back to Samsung for repair and I must admit I was quite happy with the service.
     
    Last edited: Jul 18, 2006
    nanaman, Jul 18, 2006
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  3. Nephilim

    Nephilim Moderator Staff Member

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    Thanks for the input :)

    I don't have any other choice and that's what's so frustrating. I'll send it back a second time and if they still don't fix it they'll need to send a new one because I can't keep going without my phone :(
     
    Last edited: Jul 18, 2006
    Nephilim, Jul 18, 2006
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  4. Nephilim

    Nephilim Moderator Staff Member

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    I'm sending the phone back for another RMA. Hope they get it right this time.

    I just noticed that five of my paid for ringtones and one game were wiped out when they reflashed my phone. Now I have to deal with T-Mobile about getting them back. Ugh....
     
    Nephilim, Jul 25, 2006
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  5. lecsiy

    lecsiy Regular member

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    Why is this sticky???

    Just intrested lol!!!

    Lecsiy
     
    lecsiy, Aug 2, 2006
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  6. Nephilim

    Nephilim Moderator Staff Member

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    Cause I'm mad and I'm taking a small liberty with my power as a mod so that more people can see my rant in order to see if anyone else has had a bad experience with Samsung's service :)
     
    Nephilim, Aug 2, 2006
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  7. Smurff

    Smurff Regular member

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    start bitching and see if you can get the next phone up in line?
     
    Smurff, Aug 3, 2006
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  8. lecsiy

    lecsiy Regular member

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    Also whenever your gonna get an upgrade just say your gonna go off to orange or some other company and they bump up all the possible upgades you can get!

    Lecsiy
     
    lecsiy, Aug 6, 2006
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  9. Nephilim

    Nephilim Moderator Staff Member

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    Lol, we'll see what happens when I get my phone back :)
     
    Last edited: Aug 6, 2006
    Nephilim, Aug 6, 2006
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  10. Smurff

    Smurff Regular member

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    well it's now been almost 2 weeks, have you recieved your phone, or whatever? please give us an update....
     
    Smurff, Aug 18, 2006
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  11. Nephilim

    Nephilim Moderator Staff Member

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    Not yet :(
     
    Nephilim, Aug 18, 2006
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  12. Smurff

    Smurff Regular member

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    what was the projected turn around on this service?
     
    Smurff, Aug 18, 2006
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  13. Nephilim

    Nephilim Moderator Staff Member

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    They say 15 - 21 days. Not exactly speedy :p
     
    Nephilim, Aug 18, 2006
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  14. Smurff

    Smurff Regular member

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    that's pretty shotty for service, but hopefully they'll get it right this time.
     
    Smurff, Aug 18, 2006
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  15. BurningAs

    BurningAs Regular member

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    oh very nice phone.... i have the x426 with tmobile and its good. i havent had to deal with samsung repair yet. i'l prbabaly just get a new one if x426 breaks. but yours is nice, be patient and see how it turns out!
     
    BurningAs, Aug 30, 2006
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  16. pantsfire

    pantsfire Member

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    I never actually fixed mine, but I didn't have problems until recently. I am pretty sure its just the battery, but the entire phone is falling apart and I've only had it a year. Also, my reception is awful. One day it will work fine in my house the next day I don't get reception, but all of my friends and family have the same phone service, therefore it must be my phone.
     
    pantsfire, Aug 30, 2006
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  17. Smurff

    Smurff Regular member

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    anymore updates Neph?
     
    Smurff, Sep 7, 2006
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  18. Nephilim

    Nephilim Moderator Staff Member

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    I've got a pretty pathetic update. Seems the package I had the phone in got left behind when I took my last consignment to the package store and has been sitting here the whole time buried in papers. I finally called Samsung to see what the staus of the phone was and they never got it. After a frantic couple hours I realized what had happened - Doh!

    I'll be sending it (for real this time) early next week. I swear if I had hair it'd be pure blond.
     
    Nephilim, Sep 8, 2006
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  19. Ripper

    Ripper Active member

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    Hehe,

    Glad you got your result...well kinda anywho :p (kinda got your result not kinda glad you got it) lol


     
    Last edited: Sep 8, 2006
    Ripper, Sep 8, 2006
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  20. rbella09

    rbella09 Guest

    not sure if it's sprint or samsung, i can't even get the zipp driver to download 4 my SPH A-900. for that matter hardly nothing to download!
     
    rbella09, Nov 2, 2006
    #20
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