Internet problem

Hi, I am having problems getting my sisters computer to connect online. She uses the computer when she is away at school, but about a month ago, the internet just stoped working on it. I have it at my house now, and am trying to get it to connect on my cable link. I formated it, put windows back on it, and installed the ethernet card. The device manager says the card is installed (and I tried two different cards).

The thing is, I connect the ethernet cable, and try to connect online and it won't work. The device manager has no listing for the cable modem, not even the ? it usually shows when something is unidentifed. I tried the install cd's that came with my cable modem, but they don't help.


The computer is running Win98, and my cable modem is a Motorola SurfBoard.


If you need any more info, let me know. And thank you for any help you can give.

 

Go to Start> Run. Type "cmd" (without the quotes). In the prompt that comes up type (again without the quotes) "ipconfig /release".
Then "ifconfig /renew". Type "exit" to leave the window. Try the connection.

 

I just tried, and it says cmd can not be found.

 

Ok, I opened the MS-DOS prompt (I don't know if this is the same as what cmd was ment to do though), and ipconfig /release gave me a short list titled Windows 98 IP Config Command line options. And ifconfig /renew just said bad command or file name.

 

Try it again with the DOS prompt. The commands are:

ipconfig /release
ipconfig /renew

Make sure you type them correctly. You might have to do it several times for them to actually work.

 

I am about to try it. The problem might me that in your first message you said "ifconfig /renew" not ipconfig /renew.

 

Ok, the command prompt accepted ipconfig /release and ipconfig /renew, but I still have the same problem.

 

Try this command: ipconfig /all

Tell me what is says under IP Address, Subnet Mask, Default Gateway, DHCP Server and DNS Servers.

 

Ok, here is what it says:

IP Address: 169.254.82.89
Subnet mask: 255.255.0.0
Default gateway: (Nothing)
DHCP Server: 255.255.255.255

There is no DNS Server


And under all that, is a heading saying 2 Ethernet adapter. Under that all the above info. is repated, but for IP address it says: 169.254.183.253


And again, thank you for taking the time to help me out.

And do you think it is software problem? Or could it be hardware?

 

I am sorry that it took so long fro me to get back. I had a death in the family, and havn't been on at all.


In the network in control panelunder the configuration tab it says the following networn components are installed:
Cilenf for MS Network
MS Family Logon
D-Link DFE-538TX 10/100 Adapter
D-Link DFE-538TX 10/100 Adapter (Listed twice)
Dial-Up Adapter
VIA Rhine 2 Fast Ethernet Adapter (The computer has a built in Ethernet port on the mothorboard, but when I set up the computer for the first time it would not accept the drivers that came with it, but I installed it this time to see if it would work)
TCP/IP-> DFE-538TX 10/100 Adapter
TCP/IP-> DFE-538TX 10/100 Adapter
TCP/IP-> Dial-Up Adapter
TCP/IP-> VIA Rhine 2 Fast Ethernet Adapter


Under the Identification tab it just has the Computer name and workgroup.
And under Accecc Control it just has two check-boxes. The one for "Share-level access control" is checked.




Thank you.

 

I am really sorry for not getting back sooner. I just have a lot of things going on right now.


Ok, I removed the card from the computer, and it is no longer listed in the device manager. I tried connecting through the built in ethernet port, but no luck.

 

Try the above DOS commands again. The ones I gave you at the beginning.

 

Just tried the commandes, but it still won't connect.

 

I am using an ethernet cable. I know the cable and the modem work, because that is how I am talking to you now. When I try the connection on the other computer, I take the cable out of this computer and hook it to the other computer, then turn the computer on.