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Windows error code 37

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#1
My DVD drive is not working and I am receiving error code 37 "Windows cannot initialize the device driver for this hardware. ... ( Code 37)"

I have a Dell Inspirion I9200
Intel Pentium M
1.8GHz
1 GB Ram
Windows XP Home Edition
NEC DVD RW ND-6500A

I have tried updating the driver and it says that it cannot find a better match. I have also tried uninstalling and rebooting and reinstalling and it still does not work. I do not know where to go from here, I have a fair amount of knowledge with computers but need further help, please.

Thank You
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#2
Might want to take a look at this page here, and read 37-39.

If that doesn't help; get back to us here :-)


#3
Read throught those pages and tried all of it and it still doesnt work.
#4
Now I also see, I have an external drive , an LG lightscribe drive - HL-DT-ST DVDRRW GSA-2166D USB and it is also showing an error...
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
#5
pooky98 Suspended due non-functional email address
I have a Dell Dimension 4550,with a Nec DVD/CD/RW,and a Lite-On DVD/CD/RW.They both show up in device manager with yellow !'s. I've un-installed them and both have been recognized on the reboot but not installed. I have the installation cd-roms, but they won't run them.
The code 37 shows up with the message -can't initialize drivers.
In System Setup, both are listed as unknown devices on the secondary 0 and 1. On the reboot,
the HDD on the primary drive looks for HDD on the secondary O and 1 where the DVD's are located.I've tried to go to the manufacturer's website to download latest drivers but cannot install them. I don't know what else to do. Please help
Pooky98
#6
tlaw, read this about code 39.
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

pooky98, have you been into your computer case before?
#7
pooky98 Suspended due non-functional email address
yup,been into the case before. read the part about error 39, went into the registry,eliminated the two items, no help. Same thing exactly. Thanks ddp for your interest. I'm starting to think motherboard.
#8
Their was in fact a problem with the registry. Was able to correct it, thanks for all the help. Drives are working now.
#9
pooky98, what does it show in the bios? could disconnect the rom drives off their data cable, restart the computer, go into windows, shut down the computer properly & reconnect the rom drives.
#10
I have the same problem. Dont know what happened but code 37 all of a sudden. i uninstalled and re-installed and all the usual stuff and got nowhere. the driver is either missing or corrupt. i tried looking for a driver but i guess its not that easy. Its an LG lightscribe HL-DT-ST DVDRRW GSA-611N That could be wrong becasue im not in front of computer i know it ends in 11N but not sure about the 6 but anyway, i cant find a list of LG drivers anywhere so what do i do? tlaw, how did you fix yours?
Another funny thing is i have a game that is a download not a cd game and has worked for months and all of a sudden it says to put the cd in and its a dowload game and has never had that pop-up so that is how i found the dvd problem when trying to fix that game. i re-downloaded the game and it still asks for cd and never has before.

mike
#11
pooky98 Suspended due non-functional email address
Thanks ddp for the information. Bios shows secondary drives with unknown devices.Tried to uninstall and re-install from Device Manager, can't get anywhere.Will not install from original cd-roms.
Everything works except the DVDs, continues to show Code 37, unable to install. Driving me nuts.
Pooky
#12
pooky98, but you didn't do as i posted before.
#13
pooky98 Suspended due non-functional email address
I did as you suggested, removed both dvd's from cable, rebooted, went to windows, shut down,reconnected cables, nothing happened on reboot.
This is really a "sticky wicket".
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