We called sirius yesterday 5 times and did live chat twice, today I called twice and did live chat 3 times all in an effort to get the radio in my husbands car reactivated but still he has no radio because the satellite is down. The customer service reps are the worse I think I have come across with different stories as to why the radio is down, and even to the point of 1 of them telling me that we have no account with sirius even though we have 2 radios with them. We have also been with sirius since 2005 and they continue to send out mailings to reactivate radios that we no longer have and have also been sent mailings for a radio that we have never had. So now we continue to wait impatiently for the satellite to be fixed, which was supposed to have already been fixed according to 2 customer service representatives, and I use the term loosely, to, we will try and have it fixed by Friday or Saturday. After my last phone call they will now give us a 5 day credit on both our radios, thanks, and I swear if I hear them apologize one more time for our inconvenience I am going to scream.