Drive disappeared

I have a pretty limited knowledge when it comes to hardware so I'll do my best to provide as much info as possible. I was trying to burn a dvd a few days ago with my Sony DRU-540A DVD burner. It had always worked in the past without issue. However, it said tracking or focus error in nero. I tried with two different brands of DVD-Rs, nothing. So I tried installing the latest firmware, which was already installed according to the drive. Still got the same error so I just gave up. However, I'm trying it again today, and I open up DVD shrink, hit open disc, and it says select drive. But there's no drive on the drop-down menu. I looked in my computer, no CD drive! The drive still opens and closes, and looking through the clear side of the case, nothing is disconnected. Could anybody offer some help?

 

Hi, it seems as to you may have accidentally killed off the drivers for the drive. Try to use system restore to restore your computer to an earlier time before all the calamity took place(I hope u r using Xp)

 

Are you using Nero8 by any chance.

 

Thanks, but I set system to restore to well before this all started and it was no help. I tried using device manager to restore and roll back the drivers, neither worked.

And I'm using Nero 7

 

do you,have roxio or nero inCD loaded to your pc? got a nero log?

also try burning with another software not nero (imgburn)

 

Well the problem really isn't with just Nero, because the drive isn't even showing up on My Computer, and the device manager says there's a problem with it. I do have the nero log if you think it could help point to the problem with the drive.

 

hmm, no drive? ok, uninstall the ide controllers for the drive and uninstall the drive aswell!

windows xp] my computer/right click on blank part of page/properties/hardware/device manager

look for IDE controllers and drives, maybe 2 links... uninstall both and REBOOT PC.

well there see if the setting is in PIO or DMA mode? on consecutive errors drives can go to PIO mode, not good... but i think its more than this.

 

I've tried re-installing the drive but not IDE controllers. So I've uninstalled the drive again, but under IDE controllers it just says Primary IDE Channel, Secondary IDE Channel, and SiS PCI IDE UDMA Controller, which do I uninstall?

Also, the problem with the drive listed on the device manager is "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device."

However, Device Manager says I have the latest drivers.

Finally, here is the nero log from last week when my drive wouldn't burn:
Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.60 (1021), size=45056 bytes, created 9/10/1999 12:06:00 PM
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.1.2
Internal Version: 7, 0, 1, 2

Recorder: <SONY DVD RW DRU-540A> Version: 1.0b - HA 1 TA 0 - 7.0.1.2
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <SONY DVD RW DRU-540A >Version: 1.0b - HA 1 TA 0 - 7.0.1.2
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD1200JB-22FUA0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : ST380021A atapi Port 0 ID 1 DMA: On
CdRomPeripheral : SONY DVD RW DRU-540A atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
SONY DVD RW DRU-540A D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1023MB (1048092kB)
Free physical memory: 441MB (452324kB)
Memory in use : 56 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

6.11.2007
UDF/ISO compilation
10:17:35 PM #1 Phase 112 File dlgbrnst.cpp, Line 1725
DVD-Video files reallocation started

10:17:35 PM #2 Phase 114 File dlgbrnst.cpp, Line 1725
DVD-Video files reallocation completed (no file modified)

10:17:35 PM #3 Text 0 File Isodoc.cpp, Line 6411
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

10:17:35 PM #4 Phase 111 File dlgbrnst.cpp, Line 1725
DVD-Video files sorted

10:17:35 PM #5 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 81920KB of Memory

10:17:35 PM #6 Text 0 File Reader.cpp, Line 124
Reader running

10:17:35 PM #7 Text 0 File Writer.cpp, Line 113
Writer D: SONY DVD RW DRU-540A running

10:17:35 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

10:17:35 PM #9 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)

10:17:35 PM #10 Text 0 File Burncd.cpp, Line 3302
Turn on Disc-At-Once, using DVD media

10:17:35 PM #11 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 1902751 (422:50.01, 3716MB)

10:17:35 PM #12 Text 0 File DlgWaitCD.cpp, Line 291
Write in overburning mode: NO (enabled: CD)

10:17:35 PM #13 Text 0 File DlgWaitCD.cpp, Line 2578
Recorder: SONY DVD RW DRU-540A, Media type: DVD-R
Disc Manufacturer: MCC 02 - RG20
Disc Application Code: 64, Disc Physical Code: 193

10:17:35 PM #14 Text 0 File DlgWaitCD.cpp, Line 458
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:17:35 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 1902752 (1902752) = #1902752/422:50.2
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1902752 blocks [D: SONY DVD RW DRU-540A]
--------------------------------------------------------------

10:17:35 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: SONY DVD RW DRU-540A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3896836096, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
1902752 | lead-out | 1 | 0x41 | 0x00

10:17:35 PM #17 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

10:17:35 PM #18 Phase 24 File dlgbrnst.cpp, Line 1725
Caching of files started

10:17:36 PM #19 Text 0 File Burncd.cpp, Line 4132
Cache writing successful.

10:17:36 PM #20 Phase 25 File dlgbrnst.cpp, Line 1725
Caching of files completed

10:17:36 PM #21 Phase 36 File dlgbrnst.cpp, Line 1725
Burn process started at 4x (5,540 KB/s)

10:17:36 PM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

10:17:36 PM #23 Text 0 File DVDR.cpp, Line 2580
Recording mode: Sequential Recording Mode

10:17:36 PM #24 Text 0 File MMC.cpp, Line 21611
Set BUFE: Power-Burn -> ON

10:17:36 PM #25 Text 0 File DVDR.cpp, Line 2735
Start write address at LBA 0
DVD high compatibility mode: Yes

10:17:36 PM #26 Text 0 File Cdrdrv.cpp, Line 8411
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

10:18:40 PM #27 SPTI -1106 File SCSIPassThrough.cpp, Line 323
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x73
Sense Qual: 0x03
CDB Data: 0x2A 00 00 00 00 20 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03
Buffer x0ad70000: Len x10000
0x01 00 02 00 E7 00 00 00 D2 01 F0 01 20 00 00 00
0x00 00 00 00 00 00 00 00 08 4C 4F 56 45 5F 4C 49
0x5A 41 00 00 00 00 00 00 00 00 00 00 00 00 00 00

10:18:40 PM #28 CDR -1106 File Writer.cpp, Line 302
Power calibration error
D: SONY DVD RW DRU-540A

10:18:40 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

10:18:40 PM #30 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

10:18:40 PM #31 Text 0 File DVDR.cpp, Line 2978
EndDAO: Last written address was 31

10:18:40 PM #32 Phase 38 File dlgbrnst.cpp, Line 1725
Burn process failed at 4x (5,540 KB/s)


Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 7/24/2006 9:46:22 AM
File 'Drivers\ASPI32.SYS': Ver=4.60 (1021), size=25244 bytes, created 9/10/1999 12:06:00 PM
File 'WNASPINT.DLL': Ver=V1.18, size=57344 bytes, created 11/9/2004 12:00:00 AM
File 'Drivers\Tpp200.sys': Ver=5.04.1150.0 , size=35541 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\Tpp300.sys': Ver=5.04.1150.0 , size=33669 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\Tpp725.sys': Ver=5.04.1150.0 , size=43269 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\PXHELP20.SYS': Ver=3.00.33a, size=36528 bytes, created 7/24/2006 9:46:22 AM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

 

do you have installed nero INCD or any ROXIO software?
for example:
Easy Media Creator 9
WinOnCD 9
Easy Media Creator 8
Easy Media Creator 7.x
Easy CD & DVD Creator 6
Easy CD Creator 5
etc.....

uninstall both all if so!

then use ROXIO clean tool to get rid of left over registry
http://tools.roxio.com/support/tools/roxizap.exe

Is the SIS the main header? and primary / secondary are seen when clicking the + sign open? if so uninstall this

after reboot (in primary and secondary look to see if DMA is enabled!!!)

Do you have any USB drives attached?

 

Yes I do. So, will uninstalling the SiS PCI IDE UDMA Controller hurt anything?

Also, I don't think I have any of those programs installed, because they're not on the list on Add or Remove programs. Is there another way to tell?

 

hi

just run the roxio tool then try your drive after a REBOOT of pc, see what happens

then uninstall the sis controler, - it will reload the driver on rebooting pc, should be fine.

check start menu under nero for INCD...

 

Okay, I'll try the roxio thing. And there's no INCD under start menu so I assume I don't have it. I'll post the results in a minute.

EDIT: Roxio zap got the drive to show up! I'm testing a DVD burn now

EDIT the second: Success! You are a god among men!

 

Hehe dont you just hate ROXIO....

enjoy!

check your nero logs see if this driver has gone bye bye?
----------------------------------------------------
Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 7/24/2006 9:46:22 AM <------ NAUGHTY BOY!
----------------------------------------------------

below seem ok...

File 'Drivers\ASPI32.SYS': Ver=4.60 (1021), size=25244 bytes, created 9/10/1999 12:06:00 PM
File 'WNASPINT.DLL': Ver=V1.18, size=57344 bytes, created 11/9/2004 12:00:00 AM
File 'Drivers\Tpp200.sys': Ver=5.04.1150.0 , size=35541 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\Tpp300.sys': Ver=5.04.1150.0 , size=33669 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\Tpp725.sys': Ver=5.04.1150.0 , size=43269 bytes, created 10/5/2001 12:54:28 PM
File 'Drivers\PXHELP20.SYS': Ver=3.00.33a, size=36528 bytes, created 7/24/2006 9:46:22 AM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)