Suspended due to Non-Functional Email.

I have Comcast too and use it for my email. I'm only at 2 suspensions for 'non-functional email'
Kinda of weird because in the 3 years I've been here my email address hasn't changed and the suspensions happened around a month or so ago. Never had a problem until recently.

 

Maybe Afterdawn is trying to tell us something

Just a guess but I'm thinking it may have been something with the newsletter (?) I noticed that when the suspensions happened I stopped getting the newsletter - but now I'm getting it again w/o changing anything in my profile. Comcast may have flagged it as spam for whatever reason - maybe they upped their spam filter - just a total guess.

 

There has been a huge spate of this here for a while now; it's an ISP thing i think, it's in one of the threads here somewhere, can't remember the details though

 

Some ISPs have started doing something weird with their incoming email servers -- most notably yahoo. The weird thing is that in most cases they don't even report us the problem, but simply "bounce" the emails back and don't give any explanations why it was done.

We've actively tried to be in touch with major email providers and the attitude and responses have been somewhat mixed. Surprisingly, one of the best parties to deal with, has been Microsoft and they report us back every time someone flags our newsletters or other valid emails sent from us as "Junk" and in response to that, we've adopted a rule that if a user flags our emails as junk, we close that account for good (this is simply due the fact that if one or more people, say, with hotmail account flags our newsletter as junk, hotmail as a whole, will adopt to that and start automatically flagging our newsletters as junk for everybody who uses the same email provider).

Responses from Yahoo have been very, very hard to get and their email servers seem to be "wobbly" at best -- sometimes emails go through nicely, sometimes they all come back as "bounces" and sometimes the email servers simply don't let anything through at all (we've seen cases where we've had 10,000 emails in queue several days after the newsletter was sent, simply waiting for yahoo email server to respond).

But as always, we investigate, so let us know if you expreience stuff like this and we try to sort it out with the email provider in question.