Originally posted by habush75:
naturally assuming that it should come with a warranty but companies like denon who are black balling costumers to pay hundreds more i think the bad guys are these manufactures shopdigitalcorp.com saved me more then $500 and i got a better warranty and as a educated consumer i did my due diligence and called and asked about the warranty they told me upfront so i don’t think they anything wrong it the consumers responsibility due there research
Some interesting thoughts there, habush. Now for some actual information:
I did research the warranty offered by ShopDigitalCorp. It is provided by a company called RepairTech (repairtechinc.com). ShopDigitalCorp offers the warranty with the receiver for $182 (even though it only costs them $50). Even with the cost of the warranty, it is a better deal than buying from an authorized dealer.
Or is it?
I looked into the RepairTech warranty and read the fine print. The way it works is much like a car insurance company - they contract a local company to do the repairs, and then pay them. Of course, the repair company must be approved by them, and (here comes the sticky part) the repair company must be willing to accept the terms and payment from RepairTech.
This is where the problem lies.
I looked into the companies that RepairTech lists as authorized repair centers in my area. I live in Tucson Arizona, a fairly large city, so it shouldnt be a problem finding one, right? Wrong. Of the 7 companies they
list in Tucson, 4 are no longer in business, 2 of them (Best Buy) will not work on anything you didnt buy from them or does not have a manufacturer's warranty, and the last company said they wont do work for RepairTech anymore.
So what is RepairTech's answer for that situation? I would have to box the receiver up and ship it to an authorized repair center of their choosing. Beside the obvious inconvenience of not having my receiver, I would also have to foot the shipping costs both to AND from the repair center. With a 35 pound receiver, that can get expensive.
Since you said you did your research, perhaps you can explain how you view this fiasco as better than a manufacturer's warranty. Although you did indicate that your information came from ShopDigitalCorp themselves, which might explain why you wouldnt have all the facts. You would have been better informed if you did your own research instead of believing what the seller is feeding you.
Not for nuthin', but the fact that your post to defend ShopDigitalCorp happened the same day I received a phone call from them offering me reduced prices if I would change my post seems to me ... well, rather suspicious. Could it be that you are employed by them?
