I recently got a Virus! It created a folder called Web Technologies in my "C:\Program Files" and i cannot delete the folder! I also have a program called iebtm.exe and iebtmm.exe running and i can't terminate them either =[ On my task bar i get this weird icon that keeps telling me to download an antivirus program I also get all these "DOWNLOAD THIS ANTIVIRUS" pop-ups when i open my internet explorer Any Way i used hijackthis and heres the Log File Please Some One Help ME! __________________________________________________________________________________ Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:47:22 PM, on 7/14/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\lxcjcoms.exe c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\ThreatFire\TFService.exe C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\alg.exe C:\Program Files\Web Technologies\iebtm.exe C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Dell\Media Experience\DMXLauncher.exe C:\Program Files\Web Technologies\iebtmm.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Lexmark 8300 Series\lxcjmon.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\ThreatFire\TFTray.exe C:\Program Files\RamBooster 2.0\Rambooster.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\ubpr01.exe C:\Program Files\Microsoft Office\Office\OSA.EXE C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Documents and Settings\Ryan Segovia\Desktop\New Folder\Vundfix\VundoFix.exe C:\PROGRA~1\MOZILL~1\FIREFOX.EXE R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearchservice.com/ie6.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: (no name) - - (no file) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll O2 - BHO: 784953 helper - {32E0E18C-7B9A-4A83-96D1-75DF1AFD98A3} - C:\WINDOWS\system32\784953\784953.dll O2 - BHO: ASCWarningBHO Class - {58472BC6-BEA3-42d4-8917-7A8BCB0711B5} - C:\Program Files\ASC 2.1\ASCWarning32.dll (file missing) O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Norton Personal Firewall 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O2 - BHO: (no name) - {D46BEAA4-A304-40B3-A9DA-EC7F7F501F25} - C:\Program Files\Web Technologies\iebt.dll O3 - Toolbar: Norton Personal Firewall 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll O3 - Toolbar: Internet Service - {65742936-8079-408B-9F3C-874B78030A72} - C:\Program Files\Web Technologies\iebr.dll (file missing) O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [LXCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCJtime.dll,_RunDLLEntry@16 O4 - HKLM\..\Run: [lxcjmon.exe] "C:\Program Files\Lexmark 8300 Series\lxcjmon.exe" O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 8300 Series\ezprint.exe" O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [asc32] "C:\Program Files\ASC 2.1\asc 2.1.exe" O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe O4 - HKLM\..\Run: [Antivirus] C:\Program Files\WAV\wav.exe O4 - HKCU\..\Run: [RamBooster] C:\Program Files\RamBooster 2.0\Rambooster.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [wblogon] C:\WINDOWS\system32\ubpr01.exe O4 - HKCU\..\Run: [AUTORUN_VAL] C:\Program Files\ASC 2.1\asc 2.1.exe O4 - HKCU\..\Run: [Antivirus] C:\Program Files\WAV\wav.exe O4 - HKLM\..\Policies\Explorer\Run: [start] C:\Program Files\Web Technologies\iebtm.exe O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZKxdm021YYUS O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: Add to AMV Converter... - C:\Program Files\MP3 Player Utilities 4.10\AMVConverter\grab.html O8 - Extra context menu item: Add to Media Manager... - C:\Program Files\MP3 Player Utilities 4.10\MediaManager\grab.html O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolsite.com/redirect.php (file missing) O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolsite.com/redirect.php (file missing) O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Joan Marek\Start Menu\Programs\IMVU\Run IMVU.lnk O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/WebfettiInitialSetup1.0.0.15-3.cab O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {58172624-85DD-4482-9E64-02ADCA637E96} - http://www.kungfuchess.com/activex/web665.cab O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://download.shockwave.com/pub/otoy/OTOYAX.cab O22 - SharedTaskScheduler: elat - {ec86e5b0-45f2-45fa-9294-24878aec09f6} - C:\WINDOWS\system32\oyryp.dll O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: lxcj_device - - C:\WINDOWS\system32\lxcjcoms.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe -- End of file - 16152 bytes
Hello RyanS86, welcome to afterdawn. My handle is 2oldGeek and I will help you to remove any infection(s) that you may have. I will be giving you a series of instructions that need to be followed in the order in which I give them to you. If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again. Please do not start another thread or topic, I will assist you at this thread until we solve your problems. Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same. That said, All advice given by anyone volunteering here, is taken at own risk. While best efforts are made to assist in removing infections safely, unexpected stuff can happen. First, let’s do a little Pre-Cleaning and Post some Logs so we can see what’s going on… Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet. Please download and install SUPERAntiSpyware Free • Double-click SUPERAntiSypware.exe and use the default settings for installation. • An icon will be created on your desktop. Double-click that icon to launch the program. • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.) • Under the "Configuration and Preferences", click the Preferences... button. • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked. • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked): o Close browsers before scanning. o Scan for tracking cookies. o Terminate memory threats before quarantining. • Click the "Close" button to leave the control center screen and exit the program. • Do not run a scan just yet. Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Double-click ATF-Cleaner.exe to run the program. • Under Main "Select Files to Delete" choose: Select All. • Click the Empty Selected button. • If you use Firefox browser click Firefox at the top and choose: Select All • Click the Empty Selected button. If you would like to keep your saved passwords, please click No at the prompt. • If you use Opera browser click Opera at the top and choose: Select All • Click the Empty Selected button. If you would like to keep your saved passwords, please click No at the prompt. • Click Exit on the Main menu to close the program. Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator". Scan with SUPERAntiSpyware as follows: • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer. • On the left, make sure you check C:\Fixed Drive. • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next". • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK". • Make sure everything has a checkmark next to it and click "Next". • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu. • If asked if you want to reboot, click "Yes" and reboot normally. • To retrieve the removal information after reboot, launch SUPERAntispyware again. o Click Preferences, then click the Statistics/Logs tab. o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor. o Please copy and paste the Scan Log results in your next reply. • Click Close to exit the program. Reboot to Normal Mode Make a HijackThis Log • From the desktop open Hijackthis. • If using Windows Vista, Right-click and Run As Administrator. • Click on the Do a system scan and save a log file button • Hijackthis will scan and then a log will open in notepad. • Copy and then paste the entire contents of the log in your post. Do not have Hijackthis fix anything yet. Most of what it finds will be harmless or even required Make an uninstall list using HijackThis To access the Uninstall Manager you would do the following: 1. Start HijackThis 2. Click on the Config button 3. Click on the Misc Tools button 4. Click on the Open Uninstall Manager button. 5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply. Please post the HijackThis log, SUPERAntiSpyware Log and Uninstall list in your next reply. 2OG
