window media player I get massage that the department is unknown

When I try to run an avi file at the window media player I get massage that the department is unknown and if I try to run that file with the Bsplayer the computer stuck. It happened only at 3 files (part) of 4 at one movie. I have checked the file with Gspot and the codec is installed (mpeg-4).

 

Could you give us the exact error message that WMP is reporting?

 

"You've encountered error message 80040154 while using Windows Media Player. You might be able to find a solution for this error by using one of the following support resources:"

 

There is a Microsoft KB entry about this problem; this should help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;298355

 

Thanks you !
but this page refers to access and not the media player

 

I understand that... supposedly the error is caused by the same thing (and therefore the KB entry still applies).

I'll look around some more and see if I can find some more stuff of help, though.

Something I should have asked earlier: Which version of WMP are you running? (Help > About)