Help fixing friend's computer

Discussion in 'Windows - General discussion' started by saulat_99, Apr 15, 2009.

  1. saulat_99

    saulat_99 Regular member

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    I am looking at a family friend's computer trying to get it to work for him. It is a bit older, the CPU is 933Mhz. There is Windows XP and Windows 2000 installed on the hard drive. When I boot XP the mouse and keyboard do not work, both are usb devices. This also happens when I boot into XP with safe mode. Either way when I boot 2000 I get the blue screen with some fatal exception. I figured he was having malware problems like most people I know seem to. I am not sure what to do at this point, either hook his hard drive up into my computer and try cleaning it like that or to reformat the hard drive. In this case he is going to have to get me his Windows disc/discs.

    Does anyone have any suggestions for me? I have an infrared mouse in my storage unit that plugs into the Ps/2 slot.
    __________________
    Intel CPU : Intel Core 2 Duo E6750 2.66GHz, 1333FSB (Dual Core) 4096K
    Intel Motherboards : ASUS P5K PLVM G31, 1333FSB,
    GPU : 8800 GT OC 512 mb Ram
    Sound Cards : AC 97 3D Full Duplex sound card (onboard)
    Network Cards : Ethernet network adapter (onboard)
    Cases : Nikao Black Neon ATX Case w/ Temperature control, iEEE
    Power Supply : Corsair VX 550 Watt
    RAM : 4GB RAM
    Monitor : 19 inch widescreen Hanns-G
    OS : XP Pro
     
  2. jony218

    jony218 Guest

    First get a linux livecd. Use that to bootup the computer. If the mouse and keyboard work with Linux then you might have a malware/driver problem on windows.

    If the mouse/keyboard don't work on Linux, then you might have a bad motherboard.

    Thats what I would check first.
     
  3. saulat_99

    saulat_99 Regular member

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    Daughter started the computer and its actually working with the mouseand keyboard now that it sat for a bit. Here is a hijack this log, it actually looks pretty clean to me. The computer only has 128Mb of RAM and a 933Mhz computer. Is there anything I can do here??? I spoke with the owner and he says it will turn off on him after a while. It crashed on me too after I left it on a while. I was getting a black screen with some lines on it.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:16:49 PM, on 4/15/2009
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Google\Google Desktop Search\gcdtmp2\GoogleDesktopSetupHelper.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    O4 - .DEFAULT User Startup: discfix.lnk = C:\DELL\discfix.cmd (User 'Default user')
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\System32\GPhotos.scr/200
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/229?edb5e2992e95451ebda35b2fdaaacbb7
    O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/230?edb5e2992e95451ebda35b2fdaaacbb7
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
    O23 - Service: AVP - Unknown owner - C:\DOCUME~1\OUSMAN~1.000\LOCALS~1\Temp\MRI_TEMP\Ka spersky Antivirus\AVP\Scanner\AVP.exe (file missing)
    O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
    O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

    --
    End of file - 4257 bytes
    __________________
    Intel CPU : Intel Core 2 Duo E6750 2.66GHz, 1333FSB (Dual Core) 4096K
    Intel Motherboards : ASUS P5K PLVM G31, 1333FSB,
    GPU : 8800 GT OC 512 mb Ram
    Sound Cards : AC 97 3D Full Duplex sound card (onboard)
    Network Cards : Ethernet network adapter (onboard)
    Cases : Nikao Black Neon ATX Case w/ Temperature control, iEEE
    Power Supply : Corsair VX 550 Watt
    RAM : 4GB RAM
    Monitor : 19 inch widescreen Hanns-G
    OS : XP Pro
     
  4. varnull

    varnull Guest

    lets be honest.. 128 is nowhere near enough for XP bloatware os XD

    The crashing could be that small amount of ram is going bad too.. but sometimes taking it out.. rubbing it over with an eraser and mixing it up in different slots has an amazing effect.

    Puppylinux for a machine with those specs.. will run fast and smooth..
     
  5. ddp

    ddp Moderator Staff Member

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    saulat_99, edit your sig to conform to forum specs ASAP. yours is 10 lines of text.
    1. Text-only signatures should have at most 5 lines of text.
     
  6. saulat_99

    saulat_99 Regular member

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    I've advised him to upgrade to a new computer but in the mean time suggested either buying a 2nd stick of 128 or 2 sticks of 256 and reformatting with a fresh xp install.

    I was trying to update my signature yesterday. I am not seeing where to do so under account settings or personal info. I actually copy and pasted the one below because it was more up to date.
     

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