Originally posted by JST1946:

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I've been a T-Mobile customer since 2005 and I could care less about the iPhone.

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100% I agree. I do not care for IPhone.

I've had T-Mobile twice, for about two years each. I just cancelled again two months ago. You get what you pay for!! iPhone aside, T-Mobile has terrible customer service. Coverage is terrible -- drive 5-10 minutes outside a metropolitan area and you don't just lose 4G, you lose 3G too. I was stuck on EDGE way too often for my liking! I can deal with slow speeds, but my complaint is that their EDGE network NEVER WORKED. My phone would sit, spinning its wheels for a while, and then give an error. With limited 3G/4G coverage like theirs, making sure their fallback is dependable should be a major priority! (Funny thing is... these areas where T-Mobile never worked is covered by LTE now that I have Verizon!) Even when I had no service at all, I could never roam. T-Mobile probably didn't want to pay the charges on the customer's behalf... which is a bunch of bull considering they advertise free roaming witht he plans. Any problem I ever had and brought to their attention regarding the network was never addressed. No audio during voice calls, having plenty of bars but unable to use phone, etc... they would always say the SAME thing. They are aware of the problem, they are working to resolve it, and they have no information available. Cannot give an ETA, cannot speak to anyone else, and can't do anything when the issue still wasn't fixed months later. They did replace my phone twice, although they were obviously willing to do that because I had insurance. When someone like Insurion is paying the bill, they are more than happy to help! When I tried to bring my complaints to management's attention to get some sort of resolution, I spoke to "executive account reps" on two occasions... and they were both RUDE as can be! They are basically just as useless as the regular reps you talk to... except they don't have the common courtesy to be polite. One rep refused to help me, and when I said I was considering leaving, he only said "that is your choice." No wonder their subscribers are running like hell in the other direction -- T-Mobile TELLS THEM TO! Try treating your customers better if you want to keep them, T-Mo. You might want to hang on to what you have left... because I'm sure plenty of customers you have driven away share my opinion: I'M NEVER COMING BACK.