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T-Mobile: Having iPhone not worth all the sacrifices

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Adding the iPhone to their device portfolio would force the carrier to make major sacrifices, says a T-Mobile executive. Having the iPhone would likely lead to a decent boost in customers for the struggling carrier, which offers the best prices on monthly plans. "Make no mistake about it: We would love to carry the iPhone. However, we want the economies to be right for us," added Jim ...

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This discussion thread has 10 messages.

#1
If T-Mobile wants customers, maybe they shouldn't be trying so hard to get rid of their customers.


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#2
I've been a T-Mobile customer since 2005 and I could care less about the iPhone.

20 Year U.S.Army Veteran.Vietnam 1969-1972 101st Abn.Div.
#3
Originally posted by JST1946:
I've been a T-Mobile customer since 2005 and I could care less about the iPhone.
2005? Wow! Unbelievable!
#4
Ronaldo3 Unverified new user
Originally posted by JST1946:
I've been a T-Mobile customer since 2005 and I could care less about the iPhone.
100% I agree. I do not care for IPhone.
#5
customer since 2000 and they are the best value / price... would not change.
#6
I put my S3 next to an iPhone and couldn't believe how tiny the iPhone screen is. What a joke.

"Is that 3 thousand dollar bounty on the shark in cash or check?"

"We can do it the easy way...Or we can do it the REAL easy way."
#7
TimCook Unverified new user
I've had T-Mobile twice, for about two years each. I just cancelled again two months ago. You get what you pay for!! iPhone aside, T-Mobile has terrible customer service. Coverage is terrible -- drive 5-10 minutes outside a metropolitan area and you don't just lose 4G, you lose 3G too. I was stuck on EDGE way too often for my liking! I can deal with slow speeds, but my complaint is that their EDGE network NEVER WORKED. My phone would sit, spinning its wheels for a while, and then give an error. With limited 3G/4G coverage like theirs, making sure their fallback is dependable should be a major priority! (Funny thing is... these areas where T-Mobile never worked is covered by LTE now that I have Verizon!) Even when I had no service at all, I could never roam. T-Mobile probably didn't want to pay the charges on the customer's behalf... which is a bunch of bull considering they advertise free roaming witht he plans. Any problem I ever had and brought to their attention regarding the network was never addressed. No audio during voice calls, having plenty of bars but unable to use phone, etc... they would always say the SAME thing. They are aware of the problem, they are working to resolve it, and they have no information available. Cannot give an ETA, cannot speak to anyone else, and can't do anything when the issue still wasn't fixed months later. They did replace my phone twice, although they were obviously willing to do that because I had insurance. When someone like Insurion is paying the bill, they are more than happy to help! When I tried to bring my complaints to management's attention to get some sort of resolution, I spoke to "executive account reps" on two occasions... and they were both RUDE as can be! They are basically just as useless as the regular reps you talk to... except they don't have the common courtesy to be polite. One rep refused to help me, and when I said I was considering leaving, he only said "that is your choice." No wonder their subscribers are running like hell in the other direction -- T-Mobile TELLS THEM TO! Try treating your customers better if you want to keep them, T-Mo. You might want to hang on to what you have left... because I'm sure plenty of customers you have driven away share my opinion: I'M NEVER COMING BACK.
#8
I have been a T-Mobile customer for over 4 years. I just renewed my contract with them in April. I got two Samsung Dart phones and both of them will not SCAN any code. My wife's phone drops a call because it does not go dark when she puts it up to her face. (this is her business phone)
This is less than half a phone. I plan to go to the local T-M store and shove the two phones up the poor innocent guy behind the counter's ass.. OH no I am not really going to do it. However, what I will do is speak to him and her in a very soft and very respectful tone. As the scene continues, I will gradually raise my voice until I get some reasonable satisfaction. If things don't get resolved in a reasonable way, I will tell them to delete my account and that if they punish me by charging me $200, I will have the local TV station there. I will post this every where I can. I am disabled and have all the time all day to post this everywhere. In addition, I will be writing to the press about this especially every tech site.
Thanks for allowing me to post this rant on this well known and read tech
site.
This message has been edited since its posting. Latest edit was made on 24 Nov 2012 @ 1:51
#9
Originally posted by dappy123:
I have been a T-Mobile customer for over 4 years. I just renewed my contract with them in April. I got two Samsung Dart phones and both of them will not SCAN any code. My wife's phone drops a call because it does not go dark when she puts it up to her face. (this is her business phone)
This is less than half a phone. I plan to go to the local T-M store and shove the two phones up the poor innocent guy behind the counter's ass.. OH no I am not really going to do it. However, what I will do is speak to him and her in a very soft and very respectful tone. As the scene continues, I will gradually raise my voice until I get some reasonable satisfaction. If things don't get resolved in a reasonable way, I will tell them to delete my account and that if they punish me by charging me $200, I will have the local TV station there. I will post this every where I can. I am disabled and have all the time all day to post this everywhere. In addition, I will be writing to the press about this especially every tech site.
Thanks for allowing me to post this rant on this well known and read tech
site.
You bought cheap-azz garbage phones and you expect them to work well? LOL

I have a Galaxy S3 on TMO and I couldn't be happier. Best phone I've ever had and I've never had a single issue with it.

You get what you pay for.
#10
Originally posted by bdaleypsu:
Originally posted by dappy123:
I have been a T-Mobile customer for over 4 years. I just renewed my contract with them in April. I got two Samsung Dart phones and both of them will not SCAN any code. My wife's phone drops a call because it does not go dark when she puts it up to her face. (this is her business phone)
This is less than half a phone. I plan to go to the local T-M store and shove the two phones up the poor innocent guy behind the counter's ass.. OH no I am not really going to do it. However, what I will do is speak to him and her in a very soft and very respectful tone. As the scene continues, I will gradually raise my voice until I get some reasonable satisfaction. If things don't get resolved in a reasonable way, I will tell them to delete my account and that if they punish me by charging me $200, I will have the local TV station there. I will post this every where I can. I am disabled and have all the time all day to post this everywhere. In addition, I will be writing to the press about this especially every tech site.
Thanks for allowing me to post this rant on this well known and read tech
site.
You bought cheap-azz garbage phones and you expect them to work well? LOL

I have a Galaxy S3 on TMO and I couldn't be happier. Best phone I've ever had and I've never had a single issue with it.

You get what you pay for.




I couldn't agree more. My S3 is hands down the best phone I've ever owned. Never heard of a Dart. Sounds cheap. I've been with TMO for 8 years and their customer service has gone down a bit but its that way with most companies I guess. As for the iPhone, I don't get what all the frenzy is about. Small screen. No replaceable battery and locked in to Apple's proprietary system.
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