Earlier this week, a woman purchased an iPad for her son through Best Buy. The company, through some strange glitch, ended up sending her five. After emailing Best Buy to let them know what had happened, she then contacted the Consumerist asking what she should do in the situation. Consumerist was able to get in touch with Best Buy, after Alexa couldn't: Good afternoon, Alexa. Laura, ...
Read full articleOriginally posted by Beaver112:Is less than 30 days out, I am pretty sure you can take the TV and return it...
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation edited by ddp
Originally posted by Beaver112:yours is a closer to real best buy experience bait switch and deny
Not the experience Ive had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. Ive talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. Any suggestions? Im thinking small claims court but thats a pain in the butt! Andre - email me and ill send you the documentation edited by ddp
Originally posted by Beaver112:Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Originally posted by Beaver112:Which is why I always check and double check usually by going to the manufacturers website where they often have more details about the products they offer. The LG TV I bought from them a couple months ago had many more options than what Best Buy advertised on their site. Mistakes happen and all I think you can do is complain and return it but let this be a lesson to double check before you add to cart.
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Originally posted by Uprisingrev:Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?
Originally posted by Beaver112:Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Originally posted by Beaver112:You shouldn't. Assuming you bought it with a credit card you can take it up with the credit card company. They should offer a refund due to false advertising and then they will fight with Best Buy for the money and they will likely succeed as they have more influence. It is how I got my money back on the £1300 laptop which was never delivered, and the company didn't reply to any communication for over a month then announced they were going out of business.
Originally posted by Uprisingrev:Best Buy delivered the TV. TV was professionally installed, wall mounted. Why should I have to incur the expense of unhooking, demounting, and taking it back to he store?
Originally posted by Beaver112:Why don't you just return the TV and pick out something else? If you do not like a retailer, then do not shop there. Its a very simple idea. Sometimes it is not always about the best price.
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
Originally posted by Beaver112:Contact your bank and report it as fraud. You'll have to send the TV back but you'll get your money back
Not the experience I've had with Best Buy, Andre Yoskowitz - if you want to write a good story, let me tell you about the 55" Samsung LED advertised as a smart TV (SKU6846823) sold at Best Buy On-line on 11/21/2012. After having the TV delivered and professionally installed, I find out it was not a smart TV and Best Buy confirmed via email that they advertised it incorrectly. I've talked to over 6 people at their customer service transferred to Post Sales Support and they will not send me the correct TV or offer any compensation other than a $20 gift card. The above article shows a great gesture, but not anything close to what I've experienced. Any suggestions? I'm thinking small claims court but that's a pain in the butt! BestBuy is very unethical in there business practices!! Andre - email me and i'll send you the documentation if you can help edited by ddp
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