I bought my copy of DVD X copy on 5/23/02. Your Web page stated that you get a free download of DVD X copy express. When I tried to download the express I was not allowed. I called customer service and complained. They basically said that is your problem and they were useless. I paid $99 for your software that doesn't function properly. I had previously purchased DVD copy plus. You now have my money for two products that have many bugs. I want my money back or the ability to download the X copy express as per your advertisement. I sent you an EMAIL 2 days after I purchased your software and the EMAIL was ignored. I will refuse my credit card charges.