Well I got 2 360 consoles, 1 Hitachi 0078 and Samsung MS28 (MS28 still has Xtreme firmware on it but still works online with my original GOW). I never really hooked the Hitachi 360 up in a while until I did the spring update but I decided to hook it up today after about nearly a whole month of not using it and to my surprise it ask me to update I did now it's banned. I had replaced the original firmware back on the drive before the spring update though. So now I called Microsoft and was on the phone with them for about 2 hours(literally), I talked to a rep that went through all the available troubleshooting etc, then after talking to him for about an hour explaing that I can't connect to Xbox Live etc. he said it's nothing he can do as the console may have been modded, so I strongly disagreed with him and asked to speak to a supervisor. I was transfered to a supervisor which was made aware of the situation, I then was transfered to the hardware department at which point they placed me on hold 2-4 times. They finally concluded that I should send it in for repair to solve the problem, they gave me a reference number etc. and will be shipping out a prepaid box. Im just not sure if they'll repair it or not for online play. My question is do you guys think it's a good idea to send it in although I really did moddify it in the past?