Spoke to ilo tech support today, 2/28. They have a bug in the unit that it will not play DVDs using a type of Sony copy protection. When you play one of these moves that players locks up to the point you must unplug to reset it. Before you ask no current firmware update will fix this. When I called ilo tech support they confirm the issue. The tech even had a list of movies the player would not play. Must be something new from Sony as only new releases are affected. Problem is ilo has known about this bug since December and still does not have a fix or a date on when it will be fixed. Scary that we have a DVD player that will not even play store purchased movies and is still be sold.