Ok...... I purchased my Xbox 360 on March 1st, 2006. It began to freeze constantly, with a checkboard of black and red squares running through the screen sometime in the last week of February 2007. All of the warranties were extended one year, so I called immediately. I went through all the troubleshooting, and of course nothing worked. 8 of the 9 customer service people I got on the phone were foreign. I have heard that they have a customer service headquarters in India, also a small one in Texas near the repair center, I don't know. These people all sounded Hispanic. Point it, I could understand them about as well as they could understand me..... which means about 25% of all words spoken. Here's my dilema. They told me to ship them my console in Texas. Ok, that's fine. I shipped it a few days ago. I had to pay for shipping, and a box to ship it in, ugh, because not only did the people on the phone refuse to send me a box, but everyone else I read about online said it took 2 weeks to get there. I am still hoping to get my console back in under 2 weeks. Ok.... to the first problem....every single thread I read online says that EVERY SINGLE UNIT RECEIVED BACK FROM XBOX IS A REFURBISHED CONSOLE. I DON'T WANT A REFURBISHED CONSOLE. I took substantial care of my console. It was in excellent physical condition! I am really pissed. Also, you have no idea how many threads i've read from people whose first 360 broke, and every console they received back broke within days, until they are on #5 at least. I AM FREAKING OUT. It seems that if your first console breaks, you are caught in a cycle of receiving consoles that aren't yours, which are also broken, back in the mail. The biggest problem of all...... I CAN'T CALL CUSTOMER SERVICE TO BITCH THEM OUT BECAUSE THEY DON'T SPEAK ENGLISH!!!! I am still waiting completely inpatiently for my fixed console (AKA SOMEBODY ELSE'S PIECE OF CRAP REFURBISHED CONSOLE) to come in the mail. I was wondering if it is possible to buy an extended warranty on the console they send you back in the mail, because my brand new one that I took excellent, and I mean excellent care of, broke in 11 months. What's keeping the refurbished one from breaking 2 days after it's one month warranty? Is there a way to get your money back rather than a different system? After just one break, and based on hundreds and hundreds of reviews i've read of people getting caught up in this cycle of 5 refurbished systems from Microsoft, waiting 6 months without playing, once again, after just one break, i'm thinking of buying a wii and forgetting microsoft all together, even though I am completely over the top obsessed with Gears of War. Now...ok.... I am 15 years old. I don't have another 300 dollars to spend on a video game console. I'm saving for a car and for room and board in college, as i'm hoping my parents will pay the tuition. Now I would really like to know if you think the majority of refurbished consoles people receive in the mail actually are fixed, or if these thousands of people who have been through 5 consoles represent the highly dissatisfied consumer population. I think that if the console I receive back in the next couple weeks is not mine, and breaks right away, I will try to get a refund (which i'm guessing right now isn't possible) and not waste another 4 months going from console to console. Another interesting fact, I got a PS2 a couple months after they were released, some half a decade ago. I got a gamecube a couple of months after it's release some 4 years or so ago. I also got an original microsoft xbox (my fav. console of all 3) about a year after it came out. My PS2 was part of the first line of them, some of the earliest ones manufactured. IT STILLL WORKSSSSSSSSSS OMFG. ok.... My gamecube, STILLS WORKs PERFECTLY. ok.... the original xbox, BROKE 1 MONTH AFTER IT'S WARRANTY ENDED AND I HAD TO BUY A NEW ONE. I bought it a good 1 year after it's release, giving microsoft plenty more time than the other 2 consoles i bought from 2 other companys, to fix it's problems. 3 Systems, now 4. 2 of them broke- xbox and xbox 360. Like I said earlier, it appears to me, based on everything ive read online, that if your first one breaks, you will not get a new one, or a correctly functioning one. I would like to know from you if it is possible to buy an extended warranty on the one i will get in the mail. Because if not, and the next one breaks, I don't know what i'm gonna do. I spent 5 years playing the ps2, gamecube, and xbox. I am sick of them, and now that new technology, with better everything (obviously except reliability) is out, all my friends and cousins play it and I want to too. I don't see how I could ever possibly give up on the 360 because Gears of War is my favorite game ever made, and I go on xbox live 5 times a week, but and I don't have another 300 to spend.