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can not install AVG internet security

Discussion in 'Windows - Software discussion' started by kookie56, Dec 22, 2012.

  1. kookie56

    kookie56 Regular member

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    I am trying to install AVG Internet Security 2013. The problem is, that I keep getting the following message:
    The Windows Installer Service could not be accessed. This error can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
    Severity:Error
    Error code: 0xC0070643
    Error message: General internal error
    Additional message: MSI Engine: Failed to initialize the package.
    @AVGMSI_Error 1719
    The windows Installer Service could not be accessed. this can occur if your are running Windows in Safe Mode, or if the Windows Installer is not correctly installed.
    Contact your support personnel for assistance. (0xC00706B7)

    I have tried AVG and Microsoft for answers and none helped.
    Is there anyone who has had this problem or can help me?
    I would appreciate any help offered.
    Thank you
     
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  3. JST1946

    JST1946 Regular member

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  4. kookie56

    kookie56 Regular member

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    I went to the site and did what it said.. Everything is the same. I can't even install a different anti-virus program now. I keep getting same message.
    Is there anything else?
    Thank you
     
  5. ddp

    ddp Moderator Staff Member

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    did you have the older version of avg on your computer as still have parts of it both in programs & in the registry?
     
  6. JST1946

    JST1946 Regular member

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  7. aldan

    aldan Regular member

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    try downloading avg to a usb and install it from there.there is another possibility here.you might have picked up some malware.try the usb install first.
     
  8. tongs007

    tongs007 Regular member

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    have you tried pressing fixall in the top right hand corner?
     
  9. kookie56

    kookie56 Regular member

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    What fixall in the top right corner of what?
     
  10. kookie56

    kookie56 Regular member

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    I tried installing from usb. It didn't work.
    Anything else?
    Thank you
     
  11. aldan

    aldan Regular member

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    post your operating system specs and a hijack this log.dont fix anything yet,just post log after running scan.if you downloaded an antivirus from another computer and couldnt install from usb,something aint right.you say you havent been able to install any antivirus?how about microsoft security essentials?
     
  12. kookie56

    kookie56 Regular member

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    I will look into Microsoft security essentials
     
  13. scorpNZ

    scorpNZ Regular member

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    better check you can install any type of software to see if registry & system haven't got corrupted somehow
     
  14. JST1946

    JST1946 Regular member

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    Last edited: Dec 25, 2012
  15. kookie56

    kookie56 Regular member

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    I finally gave up and did a complete system restore. I am in the process of re-installing everything, but the avg internet security 2013 installed without any problems.
    Thank everyone for their help.
    Thank you
     
  16. aldan

    aldan Regular member

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    glad its working out for you.
     

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