First off I would just like to say that I am new to the forums, I was looking around here and saw that you guys looked like good help =). Ok so let me explain the situation. I had an original xbox and my xbox live worked fine ,after I had a computer wiz come in and tinker with it to get it set up right. And now I just decided to get a 360 and I am trying to get xbox live set up but can't at all... And I dont want to bug the guy that did it last time, because I tend to ask him to do a lot of things for me so I would like to stay away from asking him. That's where you guys come into play...I hope =). My ISP is verizon, I have a Westell Modem, and a Linksys befw11s4 (v4) router. So I got into the xbox system settings and set it up as PPPOE and set all that up and so i go to let it try to connect and it says network---wired IP address---Confirmed DNS---Confirmed MTU---FAILED! So I go in and Change my MTU and i did, like i read I should on other forums. That did nothing... So yea im stuck here just wondering what to do next. Also by the way yes I have all the Firmware needed. Thank you for the help if you can.