Greetings, Since I am setting the stage for my querry, this e-mail is rather lenghty. Here goes... Earlier today, I won a Hi-8 camcorder and was greateful. However, since I did not know what that was, I did an online search. While searching for Hi-8, this link to your forum was in the search results... http://forums.afterdawn.com/thread_view.cfm/85634 where you discuss a problem similar to one I have been having for over six (6) months, and hopefully, one of you may know of a simple solution. It involves the purchase of "DVD Xpress" from ADS. I want to edit some VHS tapes and transfer them to DVD. Just like with this Hi-8 camcorder investigation, I did an online search for capture devices from analog sources that did not require a capture card to be inserted inside my computer. I found "CapWiz" which was bundled with DVD Xpress. So, I bought it since it was under $100.00 for I am not rich. But, it doesn't work and the company, ADS, ignores both me and the BBB in my attempts to get it to work. Specifically, here is the problem: When I connected my new ADS DVD Xpress hardware device to my computer (as well as installing Version 1.1 software), I received these two error reports: ============================ 1.) One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. Try reconnecting the device. If Windows still does not recognize it, replace the device. 2.) The software you are installing for this hardware ADS DVD Xpress has not passed Windows Logo testing to verify its compatibility with Windows XP. Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing. ============================ And, when I click on the "CapWiz" icon, I receive this message: CW0005: Unable to detect USB capture device. Please check power light and secure all cable connections. ============================ The light does not come on automatically. I have to unplug and plug it from the USB port over and over and over again. Even after all of that the light may or may not come on. On the instances when it does, I next click on the "CapWiz" icon again whereupon I receive this updated message: CW0006: Detected USB Capture Device model is unsupported. Please install a compatible version of CapWiz. When I go to "Device Manager" on my computer and click on my USB port "properties" I get the message that "There are no drivers connected to this device." Also, it sometimes happens that my computer automatically disconnects, then reboots and reboots and reboots some more until I unplug the device out of the USB port. ============================ By the way, I already have "VideoStudio 7 SE DVD" installed on my computer which came bundled with DVD MovieFactory 2. Even so, my "VideoStudio 7 SE DVD" software does not initialize unless I uninstall "Capture Wizard" first. Maybe some other of my programs are effected, too, I don't know. I have gone to ADS's download page at ... http://www.adstech.com/support/downloads/drivers/drivers.asp?os=Windows&product_id=USBAV701 and downloaded both the "CapWiz 126.96.36.199" as well as the Ulead Video Studio 7 Patch to see if that trick would work. It didn't. DVD Xpress Purchase Date: 11/07/2003 My Computer Processor Speed: 1.67 GHz My computer is a year old and the Operating System is Windows XP. Any assistance will be greatly appreciated. May you have many blessings.