I'm having a computer issue, when i start my computer it boots up fine an d then after my bottom tool bar is down loading it freezes up. All the processes in the bottom avg, zone alarm etc are moving and my mouse works but im not able to close anything? I finally got it booted and when i went to get online in the Google search bar my numbers didn't work but they did in the address bar and in the address bar when i hit a W it closed the internet? I pulled task manger and my cpu usage is running very low like 2% and also im getting windows system failure my computer will not go into standby it is not a old computer just over a year any help would be greatly appreciated.
Greetings: Sounds like you may also have a Trojan of some sort, I would recommend restarting in safe mode, then from start-run "msconfig" and uncheck everything in startup. Run AVG in safemode and also spybot to verifly you don't have a virus/trojan. Also go into control panel- administrative tools -event viewer and check for any errors there. Consider getting rid of Zone Alarm and getting a hardware firewall instead- Zone can be very buggy. Also if you are still having problems download Hijackthis and post your system logs for review.
Hello, I'm very new to this any need like dummy proof walk through i went to the event viewer and see lots or errors. But I'm not sure what to do or what they mean, Also I started in safe mode and stopped all processes that run at start up I'm not sure what a hardware firewall is? Please help
No problem, 2 things: With your errors in event viewer double click an error/or right click-properties to see more information - to the left side you will see 2 arrows one up one down, then right below that is an icon for copy. Do that for each one (of a type) not all of the same and paste them here or look them up in yahoo by the event id number for information about the problems, (its not uncommon to have errors here so don't worry yet.) When you started in safemode did you run avg and spybot (any problems?) When you restarted after removing all the startup items (any problems?) Did you try the restore point? Zonealarm is called a software firewall, while it is free and works well in my experience it can be very buggy at times, a hardware firewall usually comes with a router it is more complex but offers better protection and less headache with software conflicts. See Firewall info
Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 5/13/2007 Time: 9:41:30 AM User: N/A Computer: BRANDI Description: Hanging application MySpaceIM.exe, version 1.0.673.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 4d 79 53 70 61 63 MySpac 0018: 65 49 4d 2e 65 78 65 20 eIM.exe 0020: 31 2e 30 2e 36 37 33 2e 1.0.673. 0028: 30 20 69 6e 20 68 75 6e 0 in hun 0030: 67 61 70 70 20 30 2e 30 gapp 0.0 0038: 2e 30 2e 30 20 61 74 20 .0.0 at 0040: 6f 66 66 73 65 74 20 30 offset 0 0048: 30 30 30 30 30 30 30 0000000 Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1517 Date: 5/10/2007 Time: 3:10:36 AM User: NT AUTHORITY\SYSTEM Computer: BRANDI Description: Windows saved user BRANDI\HP_Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1524 Date: 5/10/2007 Time: 3:10:35 AM User: BRANDI\HP_Owner Computer: BRANDI Description: Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 3/15/2007 Time: 7:12:12 PM User: N/A Computer: BRANDI Description: Faulting application firefox.exe, version 1.8.20070.21917, faulting module unknown, version 0.0.0.0, fault address 0x300df061. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 66 69 72 ure fir 0018: 65 66 6f 78 2e 65 78 65 efox.exe 0020: 20 31 2e 38 2e 32 30 30 1.8.200 0028: 37 30 2e 32 31 39 31 37 70.21917 0030: 20 69 6e 20 75 6e 6b 6e in unkn 0038: 6f 77 6e 20 30 2e 30 2e own 0.0. 0040: 30 2e 30 20 61 74 20 6f 0.0 at o 0048: 66 66 73 65 74 20 33 30 ffset 30 0050: 30 64 66 30 36 31 0d 0a 0df061.. Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11101 Date: 12/3/2006 Time: 3:48:25 PM User: BRANDI\HP_Owner Computer: BRANDI Description: Product: J2SE Runtime Environment 5.0 Update 6 -- Error 1101.Error reading from file: http://javadl-esd.sun.com/update/1.5.0/sponsors-plus /sp1033.MST. System error 123. Verify that the file exists and that you can access it. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 33 32 34 38 46 30 41 {3248F0A 0008: 38 2d 36 38 31 33 2d 31 8-6813-1 0010: 31 44 36 2d 41 37 37 42 1D6-A77B 0018: 2d 30 30 42 30 44 30 31 -00B0D01 0020: 35 30 30 36 30 7d 50060} Event Type: Warning Event Source: Win32k Event Category: None Event ID: 240 Date: 5/22/2007 Time: 5:26:21 PM User: N/A Computer: BRANDI Description: A request to suspend power was denied by BitComet.exe. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 00 00 00 00 02 00 4e 00 ......N. 0008: 00 00 00 00 f0 00 00 80 ....ð..€ 0010: 00 00 00 00 00 00 00 00 ........ 0018: 00 00 00 00 00 00 00 00 ........ 0020: 00 00 00 00 00 00 00 00 ........ here are the errors and 2 warnings
If you get alot of this error, try removing and reinstalling myspaceim. some Trojans mask IM programs like this for sending data, if you don't recall installing it or don't need it, remove it. Not an unusual error when you computer shutdowns or hangs. Event Type: Warning Event Source: Userenv Event Category: None Event ID: 1524 Date: 5/10/2007 Time: 3:10:35 AM User: BRANDI\HP_Owner Computer: BRANDI Description: Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use. info on event error Hmm if you have allot of this error un-install and reinstall firefox Java error, don't think its related to your problem though. Try disabling automatic standby in bitcomet to stop the request. I don't see anything outstanding that would say you have a hardware failure either..You didn't respond to my other questions in last post?
i did run avg and spybot in safe mode and it found a backdoor generic trojan. Also i removed myspace im and firefox and returned to using the latest version of internet explorer. any other suggestion as things to do to help with the performance of my computer
