I bought there crappy product & the blu-ray option so i could convert movies to my HDD and stream them to my PS3. For a month of have been trying to get support from these jokers. I have to wait a week for a childish answer from people who clearly know nothing about their own products. Unbelievable. I emailed their marketing manager twice and now the marketing director asking for either a refund, or support from someone who actually knows something about the product. Did i get a response? no! Try this quote from the last reply i got. Problem: The Adobe Premiere plugin crashes in Vista when trying to export to nero digital. "Unfortunately i do not understand what this has to do with Nero." Ahh -- like it's your f.cking plugin! Or this one: - Problem: DTS Decoder doesn't work properly i.e. can't import movie sound tracks in Vision or Recode. Showtime plays the audio but displays error. "We do support normal 5.1 DTS but not DTS HD" - no sh.t! That's why i paid 25 f.cking euros for the plugin....only it would be good if it actually worked!!! How bout this one: - Problem: Nero MP4 (video) doesn't stream to PS3 - audio is OK. "What kind of Network do you have?" i f.cking told you twice already it is over a wireless lan and that DivX and xVid stream OK. Or lastly, a clean install on Vista brings up a dialog error stating SetupX.exe needs to be run. Installing a 2nd time doesn't show this error. I have a half page lecture on how to make a f.cking screen shot - ARE YOU F.CKING SERIOUS NERO!!!! My advise, if you are considering a product from these pr.cks....don't do it...or use a pirate version.... You don't get what you pay for and more importantly, they don't offer you any support when something doesn't work as advertised.