I was using the trial version of Cucusoft Ipod/video-DVD to Ipod converter. Every time I open a video to begin conversion I keep getting an error message stating "This program has encountered an error an needs to shut down". This happens every single time with any video. So I thought it was the trial version that was doing this. So I purchased the whole suite program from Cucusoft's website. Now the full paid version does the same thing with videos with the same error message. Can anyone tell me why this is happening? Thanks. I did uninstall the trial version first. Uninstalled and re-installed the full version and still get the same error message.