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DVD Burner will burn CD's but not DVD's

Discussion in 'DVD±R for advanced users' started by kenwahman, Feb 24, 2007.

  1. kenwahman

    kenwahman Member

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    I have been struggling for days trying to Burn any kind of file onto a DVD-R. I can burn CD's with no problem...
    I am using Nero 7, but have also tried Roxio. I have deleted all DVD writing softwares and installed them both as individules, still nothing. It will either say Burn Failed, could not perform disc at once, or Illegal disc, depending on which software is used.
    I borrowed an external DVDRW drive, and I get the same exact thing.
    I have two drives on my Dell, one is just a CD reader (the Master) then I have the NEC DVDRW ND2500A as my built in writer (slave). Both came pre-installed from Dell.
    I am trying to burn onto TDK DVD-R 1-16x 4.7GB/GO discs
    I am running windows XP SP2,
    I have tried everything to get this to write and am having no luck.
    Anybody have any advice?
    Kenwahman
     
  2. 300bowler

    300bowler Regular member

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    If u post a nero log that would help out a lot to see whats the problem
    u can find it here C:\Program Files\Nero\Nero 7\Core, look for the NeroHistory.TXT file

    Post the last Log and DONT forget to edit Ur Serial # out.

     
    Last edited: Feb 24, 2007
  3. kenwahman

    kenwahman Member

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    Below is one of the Nero Log files.

    However, I would like to add that I contacted NEC about the problem and got this response:

    Email from NEC
    One problem you may now have is that you installed too many burning
    programs that each installed their own drivers into Windows. You will
    need to uninstall all of them and try the following suggestion from
    Microsoft to clear your registry and then reinstall one of the programs:
    http://support.microsoft.com/kb/314060
    Also, Windows XP does not have the ability to burn to DVDs, only to CDs.
    Since Windows itself lacks any support for burning to DVDs, it treats a
    blank DVD as being full and cannot do anything with it.
    Finally, a firmware update may also help. If the drive came with your
    Dell, you can find the update at Dell's website. If you purchased the
    ND-2500 separately, are there now 2 drives in your system? The firmware
    instructions state that the ND-2500 has to be the master and that the
    other drive needs to be disabled. By disabling the ND-2500, you have
    essentially uninstalled the drive and the firmware updater will not be
    able to find it.
    Thank you,
    NECSAM Service and Support

    **WARNING** When I went onto Microsoft and downloaded the "Guided Help" software suggested by NEC, and ran it, It said CD-Rom is missing and messages sites error codes 31, 32, 19, 39 or 41. Then it crashed my system, including all players, dvd programs, the internet connection, etc, etc. I had to restore the system back a day...


    Nero Log file from 2/
    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM

    NT-SPTI used
    Nero Version: 7.0.0.0 (Nero Express)
    Recorder: <_NEC DVD_RW ND-2500A> Version: 1.06 - HA 1 TA 1 - 7.0.0.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?
    CD-ROM: <_NEC DVD_RW ND-2500A >Version: 1.06 - HA 1 TA 1 - 7.0.0.0
    Adapter driver: <IDE> HA 1

    === Scsi-Device-Map ===
    DiskPeripheral : ST340014A atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : HL-DT-ST CD-ROM GCR-8483B atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : _NEC DVD_RW ND-2500A atapi Port 1 ID 1 DMA: On

    === CDRom-Device-Map ===
    HL-DT-ST CD-ROM GCR-8483B D: CDRom0
    _NEC DVD_RW ND-2500A E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 40894464 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 254MB (260096kB)
    Free physical memory: 71MB (73316kB)
    Memory in use : 71 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    21.2.2007
    UDF/ISO compilation
    7:01:20 PM #1 Phase 112 File dlgbrnst.cpp, Line 1724
    DVD-Video files reallocation started

    7:01:20 PM #2 Phase 114 File dlgbrnst.cpp, Line 1724
    DVD-Video files reallocation completed (no file modified)

    7:01:20 PM #3 Text 0 File Isodoc.cpp, Line 6410
    UDF document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    UDF Mode : UDF/ISO bridge
    UDF Revision : 1.02
    UDF Partition Type : physical
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet :FALSE
    Allow pathdepth more than 8 directories : FALSE
    Allow more than 255 characters in path : FALSE
    Write ISO9660 ;1 file extensions : TRUE

    7:01:20 PM #4 Phase 111 File dlgbrnst.cpp, Line 1724
    DVD-Video files sorted

    7:01:20 PM #5 Text 0 File ThreadedTransfer.cpp, Line 525
    ReadBuffer-Pipe got 39936KB of Memory

    7:01:20 PM #6 Text 0 File Reader.cpp, Line 124
    Reader running

    7:01:20 PM #7 ISO9660GEN -11 File Geniso.cpp, Line 3304
    First writeable address = 0 (0x00000000)

    7:01:20 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3304
    First writeable address = 0 (0x00000000)

    7:01:20 PM #9 Text 0 File Burncd.cpp, Line 3301
    Turn on Disc-At-Once, using DVD media

    7:01:20 PM #10 Text 0 File DlgWaitCD.cpp, Line 277
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 2108495 (468:33.20, 4118MB)

    7:01:20 PM #11 Text 0 File DlgWaitCD.cpp, Line 289
    Write in overburning mode: NO

    7:01:20 PM #12 Text 0 File DlgWaitCD.cpp, Line 2568
    Recorder: _NEC DVD_RW ND-2500A, Media type: DVD-R
    Disc Manufacturer: CMC MA - G. AM3
    Disc Application Code: 64, Disc Physical Code: 193

    7:01:20 PM #13 Text 0 File DlgWaitCD.cpp, Line 456
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    7:01:20 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 846
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 2108496 (2108496) = #2108496/468:33.21
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2108496 blocks [E: _NEC DVD_RW ND-2500A]
    --------------------------------------------------------------

    7:01:20 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1058
    Prepare recorder [E: _NEC DVD_RW ND-2500A] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4318199808, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    2108496 | lead-out | 1 | 0x41 | 0x00

    7:01:20 PM #16 Text 0 File SCSIPassThrough.cpp, Line 34
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    7:01:21 PM #17 Phase 24 File dlgbrnst.cpp, Line 1724
    Caching of files started

    7:01:21 PM #18 Text 0 File Burncd.cpp, Line 4129
    Cache writing successful.

    7:01:21 PM #19 Phase 25 File dlgbrnst.cpp, Line 1724
    Caching of files completed

    7:01:21 PM #20 Phase 36 File dlgbrnst.cpp, Line 1724
    Burn process started at 2.4x (3,324 KB/s)

    7:01:21 PM #21 Text 0 File ThreadedTransferInterface.cpp, Line 2669
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    7:01:21 PM #22 Text 0 File DVDR.cpp, Line 2469
    Recording mode: Sequential Recording Mode

    7:01:21 PM #23 Text 0 File MMC.cpp, Line 21541
    Set BUFE: Buffer underrun protection -> ON

    7:01:21 PM #24 Text 0 File DVDR.cpp, Line 2624
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    7:01:21 PM #25 Text 0 File Cdrdrv.cpp, Line 8385
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 2.1 (33)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 26127F h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Start sector number of the current Border-Out: 2FE10 h
    Start sector number of the next Border-In: 2FFA0 h
    Media Specific [16..63]:
    00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
    00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ..þ...ÿ.........
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    7:01:21 PM #26 SPTI -1046 File SCSIPassThrough.cpp, Line 306
    CdRom1: SCSIStatus(x02) WinError(0) NeroError(-1046)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x05
    CDB Data: 0x53 00 00 00 00 00 20 2C 50 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 05

    7:01:21 PM #27 CDR -1046 File ThreadedTransferInterface.cpp, Line 1783
    Illegal disc
    E: _NEC DVD_RW ND-2500A

    7:01:21 PM #28 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1783
    Could not perform start of Disc-at-once

    7:01:21 PM #29 Phase 38 File dlgbrnst.cpp, Line 1724
    Burn process failed at 2.4x (3,324 KB/s)


    Existing drivers:
    File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 11:07:32 AM
    File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 11/3/2005 3:00:00 AM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.11B, size=46080 bytes, created 11/3/2005 3:00:00 AM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
  4. PacMan777

    PacMan777 Regular member

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    It's no big deal, so humor NEC. Hook the drive up at master and temporarily unhook the CD from the system. I'm assuming you know about drives, cables, and jumpers. Also Dell had a habit of hooking up drives using cable select. If the CS jumpers are used, you just hook the drive you want to be master at the end connector of the cable. Otherwise you use the Master/Slave convention.

    Is this your first attempt at burning DVDs or did this system work before and just quit?

    Before someone else tells you, get some different media, something like Sony or Verbatim +R for your next attempt. Many people suggest cow pies are better media than CMC. I haven't made up my mind yet. LOL
     
    Last edited: Feb 24, 2007
  5. kenwahman

    kenwahman Member

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    Yes, It's my first time trying to burn DVD media. My AutoCAD files and pictures have reached such a size, I'm having to burn four CDRW's for my backups. Plus I've been asked to copy some movies.
    I will try both suggestions, then post my results.
     
  6. kenwahman

    kenwahman Member

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    However, I think I will buy disc's first. Due to, I have borrowed a external HP DVD 940 drive, tried it and got the same exact results as the NEC. Both can write CD's, but not DVD's.
     
  7. rbrock

    rbrock Regular member

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    Just a check in Nero you should make sure you select your drive in dvdr mode
     
  8. kenwahman

    kenwahman Member

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    Well, if you mean to make sure I Nero says 'DVD" at the top of start smart, then yes that is right.
     
  9. kenwahman

    kenwahman Member

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    I'm also wondering if I should Uninstall Windows media player, since it appears to be able to burn discs?
    I am just trying to find anything that's going to conflict with this issue.
     
  10. rbrock

    rbrock Regular member

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    Sometimes burners die and they will only burn cds for about 40 bucks pull the drive and replace it or use it for a slave, I would be willing to bet its time for a new burner and switch to Verbatim Disc. can burn data or pictures on a dvd if you have Nero and Roxio on at the same PC that will cause conflect between the 2
     
  11. rbrock

    rbrock Regular member

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    windows media player wont have anything to with you burning problem
     
  12. rbrock

    rbrock Regular member

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    looks like I need to check my post befor I send them --windows media is not your problem just run Nero or Roxio not both if you cant burn from them its you burner
     
  13. kenwahman

    kenwahman Member

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    Like I said earlier, I tried an external drive that I know works on another PC, and it still errors out when I try and burn connected to this PC.
    I will take the advice earlier on trying a different disc manufacturer, if that doesn't work I'll then try the Slave/Master switch...I wish I had a slave doing this...LOL I've been at this for days...
     
  14. PacMan777

    PacMan777 Regular member

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    Once you get some good media, set your burn in Nero to simulate. If everything checks out uncheck it and do the real burn. If you still get an error, post the log for us. When through remember to uncheck Simulate or you'll have another problem for not burning. Using simulate in Nero can save wasting media.
     
  15. rbrock

    rbrock Regular member

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    Uninstall Nero run the clean tool save your serial number before you start if you ran roxio and nero and uninstalled one you could have screwed something up there by removing one if you cant burn from an external that points at the program
     
  16. PacMan777

    PacMan777 Regular member

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    It would probably be easier to make sure the firmware is up to date and try a burn with a better brand of media than going through cleaning the system and reinstalling the software. But if it comes to that, cleaning with the Nero clean tool would be a good idea. Also Roxio had a cleaner named RoxiZap for cleaning out their software.
     
  17. kenwahman

    kenwahman Member

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    Well, I uninstalled Nero, ran the Nero General-CleanTool and Registry Checker, then Re-installed NERO.
    Tried burning a disc and of course the same problem exists.

    I was unable to find a Roxio cleaner. However, when I uninstalled it, I did run regedit and took out all the files I could find in HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER.

    I still have to buy some new discs next week and see if that makes a difference...
    I'm starting to loose interest, it's too frustrating after a week of this.
     
  18. rbrock

    rbrock Regular member

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    during the time you had nero and roxio on the pc is this when tried the external ?
     
  19. kenwahman

    kenwahman Member

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    At first yes I did have both, but then I deleted Roxio & Nero, reinstalled Nero and have tried the external a few more times.
    Today is the second time I've tried uninstalling & reinstalling Nero. Only this time I used the clean tool.
    It's really odd that both internal & external drives can write to a CDR but not the DVD. I'm really thinking it's the disc's. Although, I've heard both good and bad about the TDK discs I'm using. Or, some windows setting that's whaco...
    I use Memorex for CD writing.
     
  20. rbrock

    rbrock Regular member

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    Please try Verbatim disc have you tried to burn something to a dvd disc like music and does it burn any marks on the disc at all or does it come out clean
     

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