I have followed the directions perfectly. I just want to do a full backup of my Vanilla Sky or The Matrix DVD and whenever I click "Backup" on the toolbar, the program quits. I have already done the "Open Disc" step and it did fine. When I click Backup, the DVD Shrink program simply quits, like it had never been opened. I'm new to this so forgive me if this q has been answered elsewhere and I couldn't find it. I have no problem backing up my DVD's using DXD Xcopy Xpress. I do use Nero as a burner, but with DVD Shrink I never get that far. Any ideas are appreciated. Please help because I need to use DVD Shrink since DVD XCopy is no longer supported.