I'm new to this however I can't find any info on my problem. The problem is sometimes I can't pull up my dvds with dvd shrink I will get an error that says "DVD Shrink has encountered an error and cannot continue. No disc is in the drive. The disk media is not recognized. It may not be formated." I recieve this message more frequently now and the dvd's that I recieve it on play fine in my dvd players. Any support would be greatly appreciated.