Hi I am frustated with the DVDSanta folks. I heard a lot of good review on their software so I download a demo to try it out. I have a brand new Pentium 4 3.2Ghz, 512 Meg of RAM, 120 Gig hard drive, Pioneer DVR 108, running on Windows XP Pro Service Pack 2. I am having problem using the DVDSanta with my Sony DCR-TRV10 Digital Camcorder. I am using the DVDSanta's "Digital Camcorder Direct to DVD" feature. It started to convert the video from my Camcorder but after 38 seconds it flicked (ie: Pause and continue) a bit and continue the converstion till the end of the DV tape. I have tried all my DV tapes, same symptom. After the converstion is done, I used the PowerDVD (Recommanded on DVDSanta website) to preview first before I burned it on the disc. It played the video for 38 seconds and then the video frozen but the audio continue on. The audio playback was slow and bad. A female voice sound like a male. I live in North America so I used NTSC. It doesn't matter thought, I tried PAL too, it went further about 1 minute. I took a chance to burn it on a disc to get the result.... same problem wasted my disc. I am using TDK disc. So I contacted DVDSanta support and wait for 1 week, then 2 weeks. I email them again and again. I even email to their sales, business and comment email acount. Well after 2 months of trying and no respond. Thanks god I ran into the problem with their demo and got a wake up call from this company. I ended up purchased the Ulead Video Studio and it converted all my DV tapes. I suspected DVDSanta is not working with Win XP PRO SP2. Does anyone successfully using the DVDSanta wiht Win XP PRO SP2 and the Sony DCR-TRV10? btw, DVDSanta is own by Zycomputing, they also sale the 123loganalyzer. I tried to contact the 123loganalyzer same result... no respond. I found the zycomputing phone number, left many message same thing. They don't return call. So think before you buy their software. It may works now, think of what if it doesn't. anyway that's my 2 cents frustration.