Is anyone familiar with this software? I bought it (download)thinking it was dvdxcopy express and got ripped off since it doesn't work at all. Unless something in my computer is keeping it from working, which I doubt. I sent three emails to their support department which have gone unanswered and they don't have a number to call. I'm trying to get a refund and contacted my credit card company but I don't know if I'll be successful. I have dvd decrypter and dvd shrink but they don't always work. Looking for a dependable program.