Hello; I am trying to backup the movie The Punisher and I am getting an error message I have never seen befor. I open the disk in dvd shrink 3.2 to start the analysis and it stops about 30 seconds into it with a programming error message. I tried it again and got something about a missing handle. This has got me stumped. Most of the time I just clean the disk when I get cycle redundancy errors. This is a brand new movie, so not sure what the problem is. Any help would be appreciated.