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Error when trying to update Nero v.7

Discussion in 'Nero discussion' started by yoyo33, May 24, 2007.

  1. yoyo33

    yoyo33 Member

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    I keep receiving the following error message when I try to either
    RE-install Nero 7 or UPDATE Nero 7.

    >>> "The installed version is not compatible with Nero 7. Please
    >>> update or uninstall before you install Nero 7."

    Originally I had Nero 7 installed and working ok on my computer. Then I saw the update that was available at www.nero.com. I downloaded this and tried to update my current version. I received the above error message, so I deleted the entire version 7 and reinstalled it. THEN tried to update it again.. STILL the same error message.

    What am I missing?
     
  2. attar

    attar Senior member

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  3. yoyo33

    yoyo33 Member

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    Hey that seemed to work, I found the tool here:
    http://www.nero.com/nero7/eng/Nero_7_Clean_Tool.html

    I wonder why they didn't mention this somewhere on the installation/update page...

    Nero support seems to be rather poor.. Tech support doesn't ever answer. ..
     

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