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Explorer.exe problem, WinXP SP3, HJT log included

Discussion in 'Windows - Virus and spyware problems' started by Stonerman, Feb 16, 2008.

  1. Stonerman

    Stonerman Guest

    I have been getting this error message recently,
    "Windows Explorer has encountered a problem and needs to be closed. We are sorry for the inconvenience."
    and only when I´m browsing my 500GB USB drive. (browsed everywhere else, copy/cut&pasted files everywhere, jumped back and forth, browse here, browse there, no issues.)
    After doing numerous scans with Kaspersky, HouseCall online scan, ewido.net onlinescan, and checking my registry with CCleaner and Registry mechanic, franticly searching google after any answer, I am worn out.
    Not sure what it can be, what i have concluded is that it cant be a shell extension, turned all off, still a no-go. I have just formatted and re-installed Windows (SP-3) and this problem was not there in the beginning.
    Sure, I have installed a lot of programs, as you have to when doing a fresh install, but nothing I haven´t used before, and nothing connected to my USB drive. Some help would be highly appreciated..
    Thanks.

    Here´s my HJT log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 13:20:34, on 2008-02-16
    Platform: Windows XP SP3, v.3300 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0013)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\LClock\LClock.exe
    C:\Program Files\Unlocker\UnlockerAssistant.exe
    C:\Program Files\Utilities\VisualTooltip\VisualToolTip.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\Styler\Styler.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\Program Files\uTorrent\uTorrent.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Utilities\VisualTooltip\VisualToolTip.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
    O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [VisualTooltip] C:\Program Files\Utilities\VisualTooltip\VisualToolTip.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
    O4 - Startup: Styler.lnk = ?
    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe

    --
    End of file - 4895 bytes
     
  2. QuikDraw

    QuikDraw Regular member

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    No takers! Guess, you scared them all off. LOL
    Did you ever get the problem resolved?
     
    Last edited: Feb 20, 2008
  3. Stonerman

    Stonerman Guest

    Actually no.. Never resolved it, after a couple of weeks I "resolved" it, by canning Xp alltogether, not had any problems of the sort with Vista.

    Believe me, after numerous hours of trobleshooting a day, I gave up, and just upgraded to Vista, a quite nice operating system if you ask me.

    Peace
     
  4. 2oldGeek

    2oldGeek Active member

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    Probably just a bad or corrupt .dll file.

    Did you ever run SFC /scannow ???

    2OG
     

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