Hello, I am using dvd shrink and dvd decrypter together. I am using verbatim 4x dvd+r's. I shut down my msconfig (all start up programs) at the begining of the backup. I just can't seem to make a quality back up. They seem to freeze half way into the show. I have tried going to verbatim .com to look for firmware updates but I am lost there, any help would greatly be appreciated. Thanks, PS I have an dell dimension 4550. My burner is the stock necdvd+rwnd-1100a.