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HDD/SSD password problem

Discussion in 'PC hardware help' started by paulie57, Jan 1, 2017.

  1. paulie57

    paulie57 Regular member

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    Hi guys , my nephew asked me to take a look at his laptop , its a toshiba , with windows 7 when I start up there's an error message
    ENTER HDD / SSD password in a blue box If you try typing in anything get a message
    Setup notice Verify eror! ! press enter to continue, , if you type anything in get message
    Verify error System shutting down
    I tried to get in using the f2,f12, f8 keys but no joy keeps reverting to the error message
    He has no windows disc or backup , I have an old windows 7 boot disc but can't get past the error message
    Any input would be grateful guys thanks in advance ...
    Happy New year to everyone in afternoon
    Paulie ..........
     
  2. ddp

    ddp Moderator Staff Member

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    find the cmos battery & disconnect from motherboard for 30 seconds with power adapter disconnected & main battery removed.
     
  3. paulie57

    paulie57 Regular member

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    Cheers ddp for the quick reply, will have cracked at that asap , thanks again mate best wishes for the new year .....
    Paulie57. ........
     
  4. paulie57

    paulie57 Regular member

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    To update guys got past the HDD/SSD problem he eventually remembered the password ,, but once past it , just get a black screen ,can get in to the setup screen using the f12 key and can see the option to change startup option , but he no backup disc to boot from the cdrom option., any ideas guys would be great , thanks in advance guys. ...
     
  5. ddp

    ddp Moderator Staff Member

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    make & model# of the Toshiba?
     
  6. paulie57

    paulie57 Regular member

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    It's a toshiba satellite C660D-19X with windows 7 , that's about a much as I know cheers
     
  7. ddp

    ddp Moderator Staff Member

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    https://forum.toshiba.eu/showthread...ore-my-Satellite-C660-to-the-factory-settings
    *1) Hold down the power button for ten seconds to switch off your machine

    *Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.

    *2) Press and hold the zero key and at the same time, tap the power button once to switch on your notebook

    *3) When the machine starts beeping, release the zero key

    *4) When prompted by the warning screen, select Yes to continue with the system recovery

    *5) Select Recovery of Factory Default Software and click Next

    *6) Select Recover to out-of-box state and Click Next again

    *7) Click Next to Start the recovery
    http://ccm.net/forum/affich-691588-plz-i-need-help-to-recover-my-toshiba-c660-c660d
    https://www.google.ca/?gws_rd=ssl#q...rtition+on+toshiba+satellite+C660D-19X+laptop
     
  8. paulie57

    paulie57 Regular member

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    Will do ddp , thanks for your patience and tech info , will give the above a bash cheers
    Paulie ..........
     
  9. ddp

    ddp Moderator Staff Member

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    don't bash to hard as you'll break it.
     
  10. paulie57

    paulie57 Regular member

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    Nice one lol , just got in to safe mode will try restore to see if I can get it back , read the links so have a couple of options , thanks a again for big effort , will post how it goes , fingers toes etc crossed lol ........
     

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