HELP! Adware, Spyware, and Vxgame Trojan on my computer

One possibilty could be that you are running two AntiVirus programs... AVG and Norton. Try uninstalling one of them and see if that helps.

Also, please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky,
Click Yes.

[*]The program will launch and then begin downloading the latest definition files:
[*]Once the files have been downloaded click on NEXT
[*]Now click on Scan Settings
[*]In the scan settings make that the following are selected:

[*]Scan using the following Anti-Virus database:

Extended (if available otherwise Standard)

[*]Scan Options:

Scan Archives Scan Mail Bases

[*]Click OK
[*]Now under select a target to scan:

Select My Computer

[*]This will program will start and scan your system.
[*]The scan will take a while so be patient and let it run.
[*]Once the scan is complete it will display if your system has been infected.
[*]Now click on the Save as Text button:
[*]Save the file to your desktop.

Copy/paste the contents of the file in your next reply.

 

I cannot download the program. After I ok the ActiveX control, it goes back to the previous page and nothing happens.

I deleted the other AntiVirus program but still notice the same symptoms.

Thanks

 

OK... don't worry about it then. I'm fairly certain that what you are experiencing isn't malware related anyways. Sounds more like a hardware issue.

How old is the lappy?

 

The laptop is about a year old. It seems to be running cooler this morning. I will play with it to figure out what is causing the issue. I appreciate all of your help.

Thanks again!!!!

 

You're welcome.

Glad I was able to help