Alright, I got the USB, then I got the MPT3 which is Microsoft Phone Tools. I start it up and my phone appears on the screen. Then when I go to Multimedia Studio and try to get pictures I get an error that says: (on the top of the box) Error on line 32, position 21 (then in the text part) Whitespace is not allowed at this location. (Then you can only press OK) I reinstalled and it still does it. Any suggestions? Has this happened to anyone else? But it will let me get my ring tones off my phone.